General Terms & Conditions

Daittons Destination Support

Last Updated: [Insert Date]

These General Terms & Conditions (“Terms”) govern your access to and use of the Daittons platform, website and related services operated by Daittons Pty Ltd (“Daittons”, “we”, “us” or “our”).

By accessing or using Daittons, you agree to these Terms.

If you do not agree with these Terms, you should not use the Daittons platform.

1. About Daittons

Daittons is a platform that connects customers with verified local people known as Daittoners.

A Daittoner is a verified and trusted local person that offers personalised support and assistance to visitors, travellers and remote clients.

Daittons provides the platform and related services that facilitate connections between customers and Daittoners.

Unless expressly stated otherwise, Daittons is not the direct provider of the assistance service performed by an individual Daittoner.

2. Services

Daittoners may provide services across areas including:

• Transport
• Personal Assistance
• Business Visitor Assistance
• Remote Assistance
• Relocation
• Accommodation

Services available through the platform may change from time to time.

3. Platform Use

Users agree to use Daittons lawfully and responsibly.

You must not use the platform to:

• Commit or facilitate illegal activity
• Defraud or deceive another person
• Misrepresent your identity
• Harass or threaten another person
• Obtain information unlawfully
• Misuse another person’s personal information
• Upload false or misleading information
• Interfere with the operation of the platform
• Circumvent applicable Daittons fees or requirements

4. Accounts

Users may be required to create an account to access certain features.

You are responsible for:

• Providing accurate information
• Keeping your account information current
• Protecting your login credentials
• Maintaining the confidentiality of your account
• Not allowing unauthorised persons to use your account

You should notify Daittons if you believe your account has been compromised.

5. Daittoner Profiles

Daittoners may create profiles containing information about their services, location, experience, skills, languages, availability and verification status.

Customers are responsible for reviewing available profile information before choosing a Daittoner.

Daittons does not guarantee that every statement contained in a user profile will remain accurate after publication.

6. Verification

Daittoners are required to complete the applicable Daittons verification process before offering services through the platform.

Verification provides an additional level of confidence but does not guarantee a Daittoner’s honesty, character, future behaviour, qualifications or service outcome.

7. Customer and Daittoner Agreements

A customer and Daittoner may agree on the scope, timing and price of an individual service.

Both parties are responsible for understanding the agreed arrangements before the service begins.

8. Payments and Fees

During the initial operating phase, customers may pay Daittoners directly.

Daittoners are responsible for paying applicable Daittons commissions in accordance with the Daittoner Terms of Service.

Daittons may introduce platform-based payments and other payment arrangements in the future.

9. Third-Party Expenses

Depending on the service, additional expenses may apply, including:

• Transport costs
• Parking
• Tolls
• Purchases
• Delivery charges
• Accommodation
• Entrance fees
• Other third-party costs

Such expenses should be agreed between the customer and Daittoner before they are incurred whenever reasonably possible.

10. Reviews and Feedback

Customers may be able to provide reviews or feedback about their experience.

Reviews should be honest, factual and based on the customer’s genuine experience.

Daittons may remove content that is fraudulent, abusive, unlawful, misleading or otherwise inappropriate.

11. Safety

Users are expected to take reasonable precautions when using Daittons.

Users should not request or accept services that would require unlawful or unreasonably dangerous conduct.

Daittons may restrict or remove services or accounts where safety or legal concerns arise.

12. Privacy

Personal information is handled in accordance with Daittons’ applicable privacy policy and legal obligations.

Users should only provide information necessary for the requested service.

13. Intellectual Property

Daittons and its associated branding, content, designs, text, graphics and platform materials remain the property of Daittons or its licensors unless otherwise stated.

Users may not reproduce, modify, distribute or commercially exploit Daittons materials without appropriate permission.

14. Suspension and Termination

Daittons may suspend or terminate access to the platform where a user:

• Breaches these Terms
• Provides false information
• Engages in fraudulent activity
• Creates a safety risk
• Misuses the platform
• Fails to comply with applicable Daittons requirements

15. Disputes

Users should first attempt to resolve service-related concerns directly and professionally.

Where appropriate, Daittons may assist with platform-related complaints or disputes.

Nothing in these Terms removes rights or protections that cannot lawfully be excluded.

16. Limitation of Liability

To the extent permitted by applicable law, Daittons is not responsible for losses arising from the independent actions, omissions or conduct of users or Daittoners.

Nothing in these Terms excludes liability that cannot legally be excluded.

17. Changes to These Terms

Daittons may update these Terms from time to time.

Updated Terms will be published through the platform and may apply from the date specified in the updated Terms.

18. Governing Law

These Terms are governed by the laws applicable in the jurisdiction specified by Daittons, subject to applicable mandatory legal protections.

19. Contact

For questions regarding these Terms, contact Daittons through the official support channels provided on the platform.

Daittons Pty Ltd

Destination support.