General Terms & Conditions

Daittons Destination Support

Operated by Daittons Pty Ltd

Last Updated: 24 October 2026

These General Terms & Conditions govern access to and use of the Daittons website, platform and related services operated by Daittons Pty Ltd.

Daittons Destination Support connects Visitors with Daittoners and other relevant local support providers. Daittoners are verified and trusted local people who offer personalised assistance to Visitors, travellers and remote clients, subject to applicable verification, approval and service requirements.

By accessing or using the Daittons platform, you agree to these Terms and any applicable policies or service conditions. If you do not agree, you should not use the platform.

These Terms should be read together with the applicable Privacy Policy, Visitor Terms of Service, Daittoner Terms of Service, Safety & Trust information and Payment, Cancellation and Refund Policy.

1. About Daittons

Daittons Destination Support is operated by Daittons Pty Ltd. The platform helps connect Visitors with Daittoners and other relevant service providers.

Services available through the platform may include:

• Arrival and Daily Transport;
• Local Guidance;
• Personal Assistance;
• Business Visitor Support;
• Relocation Support;
• Language & Interpretation Support;
• Accommodation Search & Support;
• Remote Business Support;
• Remote Sourcing and Shopping; and
• Remote Verifications.

Daittons facilitates connections, provides platform-related information and may assist with communication, verification processes, complaints or coordination.

2. Definitions

• Platform: The Daittons website, digital features, communications and related services operated by Daittons Pty Ltd.
• Visitor: A person or organisation using the platform to find, enquire about, arrange or receive support services.
• Daittoner: A local person who provides personalised support or assistance through the Daittons network, subject to applicable verification, approval and service requirements.
• City Daittoner: An appointed local representative who supports Daittons operations within an assigned city or surrounding area.
• Country Daittoner: An appointed representative who supports Daittons network development and coordination within an assigned country.
• Service Agreement: An arrangement between a Visitor and a Daittoner or other provider setting out the services, price, payment arrangements and other agreed conditions.
• Verification: Checks or review processes carried out or coordinated to assess information, identity, documents, eligibility or other relevant details.

3. Services Available

The platform may provide information, introductions or access to providers offering different service categories, depending on location and availability.

Daittons may introduce, modify, restrict, suspend or discontinue platform features or service categories, subject to applicable law and any binding obligations.

The appearance of a service category or profile on the platform does not guarantee that a suitable provider will be available at a particular time or location.

4. Eligibility and Lawful Use

By using the platform, you confirm that you have the legal capacity and authority required to accept these Terms and use the relevant services. If you act on behalf of an organisation or another person, you confirm that you are authorised to do so.

You agree to use the platform honestly, lawfully and respectfully. You must not:

• Use the platform for unlawful, fraudulent, deceptive or harmful activities.
• Provide false, misleading, incomplete or impersonated identity or profile information.
• Harass, threaten, exploit, discriminate against or intimidate another person.
• Submit unlawful content, malicious material or information that infringes another person’s rights.
• Publish fake reviews, manipulate ratings or misrepresent services, qualifications or transactions.
• Misuse another person’s identity, account, personal information or confidential information.
• Interfere with the security, availability or proper operation of the platform.
• Attempt to evade applicable verification requirements, agreed fees, commissions or lawful account restrictions.
• Use the platform to facilitate scams, money laundering or other prohibited activities.
• Offer or arrange services in a manner that creates unlawful or unreasonable safety risks.

Daittons may investigate suspected breaches and take proportionate action in accordance with these Terms and applicable law.

5. Accounts and Account Security

Where account registration is required, you must provide information that is accurate, current and complete to the extent requested. You are responsible for updating your details when they change.

Daittons may request additional information where reasonably necessary for account security, verification, legal compliance, dispute handling or platform administration.

6. Daittoner Profiles and Information

Daittoner profiles may contain information about a provider’s location, experience, skills, languages, service categories, transport capabilities, availability and other relevant details.

Daittoners are responsible for ensuring that information they submit or publish is truthful, accurate and not misleading. They must promptly correct material inaccuracies and notify Daittons when information relevant to their profile or eligibility changes.

Daittons may review, restrict or remove profile content that appears inaccurate, incomplete, unlawful, misleading, unsafe or inconsistent with platform requirements.

Although Daittons may review information and conduct verification checks, it cannot guarantee that every profile statement remains accurate at all times or that every provider will perform as expected.

7. Verification and Approval

Daittons may require Daittoners to complete identity, contact, address, eligibility or other verification procedures before their profiles are activated or remain active.

Depending on the person’s role and services offered, checks may include:

• Identity documents, passport information or a selfie for identity comparison;
• Contact details and address information;
• Next-of-kin or emergency contact details;
• Criminal record checks or related declarations where appropriate and lawful;
• Qualifications, experience, skills or other supporting documents;
• Driving licence, vehicle, insurance or transport-related documents where relevant; and
• Additional checks reasonably necessary for the role, service or applicable legal requirements.

Not every check applies to every Daittoner. Requirements may depend on the services offered, location and applicable law.

Daittons may withhold approval or activation where required information is missing, verification is incomplete, material inconsistencies remain unresolved or the applicant does not satisfy the applicable requirements.

8. Independent Service Arrangements

Before proceeding with a service, the Visitor and Daittoner or other provider should agree on the relevant arrangements, including:

• The precise services, deliverables and expected outcomes;
• The date, time, location and expected duration;
• The price, currency, payment recipient and payment timing;
• What is included in the quoted price and what is charged separately;
• Transport, purchases, third-party expenses or other additional costs;
• Cancellation, rescheduling, refund and complaint arrangements; and
• Relevant safety, confidentiality and communication expectations.

Daittons may provide tools, introductions, information or local coordination, but this does not automatically make Daittons a party to an independent service agreement or a guarantor of its performance.

No Daittoner, City Daittoner or Country Daittoner may bind Daittons to a contract, refund, payment commitment or other obligation unless expressly authorised to do so.

9. Payments, Commissions and Fees

9.1 Visitor Payments for Services

During the initial operating phase, Visitors generally pay the Daittoner or other service provider directly, in advance, immediately before the service or at another time agreed between the parties.

9.2 Daittons Commission

The current standard service commission arrangement allocates the relevant service fee as follows:

This allocation applies to the relevant service fee and does not automatically include separately agreed expenses such as fuel, tolls, parking, purchases, accommodation or third-party charges. Such expenses should be identified and agreed separately with the Visitor before they are incurred.

Daittoners must maintain accurate records of relevant service transactions, submit required reports or returns and pay commissions in accordance with the applicable Daittoner Terms of Service and official Daittons instructions.

Where an authorised reporting or payment arrangement involves a Country Daittoner or another designated representative, the relevant Daittoner must follow the approved procedure. No representative may introduce unauthorised deductions, change the commission rate or alter payment obligations without proper authority.

Visitors are not responsible for paying a Daittoner’s commission to Daittons unless they have expressly agreed to a separate lawful arrangement.

9.3 Registration, Membership and Verification Fees

Daittons may charge applicable registration, membership, profile verification or related fees to Daittoners. The amount, currency, scope, payment timing and applicable refund conditions will be communicated through the relevant registration, membership or payment information.

A fee does not guarantee approval, bookings, earnings, a particular number of enquiries or future business opportunities. Refund eligibility is subject to the applicable policy, agreed fee conditions and applicable law.

9.4 Future Platform Payments

Daittons may introduce integrated payment or transaction-management features in the future. If introduced, the relevant payment process, fees, responsibilities and applicable terms will be communicated through the platform or other appropriate official channels.

10. Additional Expenses

Service prices may exclude expenses such as transport, fuel, parking, tolls, purchases, delivery, accommodation, entrance fees and third-party services.

Providers must not knowingly charge unauthorised expenses or misrepresent actual costs. Where funds are advanced for purchases or other agreed expenses, the provider should keep supporting records, provide receipts where available and return unused funds in accordance with the parties’ agreement and applicable law.

Any disputed expense should be addressed promptly and supported by available evidence.

11. Cancellations, Refunds and Service Problems

Cancellation, rescheduling, refund and service-remedy arrangements are subject to the parties’ agreement, applicable Daittons policies and any mandatory legal rights.

The appropriate outcome may depend on the circumstances, including work already completed, expenses properly incurred, notice given, agreed cancellation conditions, the nature of the problem and applicable consumer protection laws.

Visitors and providers should communicate promptly when a service cannot proceed as planned and should retain relevant messages, payment records, receipts, photographs or other supporting evidence.

Daittons may assist with communication, review available information or refer a matter for further consideration. However, Daittons does not guarantee that every dispute will be resolved or that a particular refund or remedy will be granted.

12. Reviews, Ratings and User Content

Users may be able to submit reviews, ratings, photographs, descriptions or other content through the platform. Content must be honest, relevant, lawful and based on the user’s genuine experience or legitimate knowledge.

You must not submit fake reviews, knowingly false allegations, misleading ratings, threats, unlawful material or content that improperly reveals another person’s personal or confidential information.

You are responsible for the content you submit and must have the necessary rights or permissions to provide it. You must not upload material that infringes intellectual property, privacy or other rights.

Daittons may review, moderate, restrict or remove content where reasonably necessary to address suspected fraud, unlawful content, privacy concerns, misleading information, safety risks or breaches of these Terms. Daittons may request supporting information when reviewing a complaint or content dispute.

13. Safety and Conduct

All users are expected to behave respectfully, honestly and lawfully when using the platform or engaging in services arranged through it.

Harassment, threats, violence, exploitation, discrimination, fraud, stalking, coercion and other unsafe or unlawful conduct are prohibited.

Daittoners must provide services within their actual capabilities, comply with applicable laws and take reasonable steps to protect the safety and property of people involved. Visitors should assess proposed arrangements carefully, confirm essential details and take reasonable precautions before meeting a provider or making payment.

Daittons may investigate reported concerns and restrict accounts, profiles or access where reasonably necessary to protect users, the platform or the public, subject to applicable law.

Serious incidents may be referred to law enforcement, emergency services, regulators or other appropriate authorities where justified and lawful.

14. Local Representatives and Support

Daittons may appoint City Daittoners and Country Daittoners to support local coordination, network development, enquiries, onboarding assistance, service communication and other approved operational activities.

Appointments are subject to Daittons’ approval, applicable standards and ongoing performance requirements. The scope of each representative’s authority is determined by Daittons and may be changed or withdrawn in accordance with the relevant appointment terms and applicable law.

Headquarters retains responsibility for official Daittoner verification and approval decisions unless Daittons expressly authorises a different arrangement.

The involvement of a local representative does not automatically make that representative or Daittons a party to an independent service agreement between a Visitor and a service provider.

15. Privacy and Personal Information

Daittons may collect and process personal information for purposes including account administration, verification, service coordination, communication, security, complaint handling, legal compliance and platform improvement, subject to the applicable Privacy Policy and law.

Verification documents, contact information, private messages and other non-public information must not be published or shared without an appropriate lawful basis or authorisation.

For further information about the handling of personal information, read the Privacy Policy.

16. Intellectual Property

Unless otherwise stated, the Daittons name, branding, logos, website design, platform materials, text, graphics and other platform-related intellectual property belong to Daittons or its relevant licensors.

You may use the platform for its intended lawful purposes. You must not reproduce, modify, distribute, commercially exploit or otherwise use protected material without the required permission, except where such use is permitted by applicable law.

Users retain any rights they hold in content they lawfully submit. By submitting content, users permit Daittons to host, store, display and use that content as reasonably necessary to operate, administer and promote the relevant platform features and services, subject to applicable terms, privacy requirements and law.

Users must not submit content that infringes another person’s intellectual property or other legal rights.

17. Third-Party Services and External Links

The platform may contain links to third-party websites, payment providers, communication tools or other external services. These services may operate under their own terms, privacy policies, fees and security arrangements.

Unless expressly stated otherwise, Daittons does not control external services and is not responsible for their independent content, availability, security, policies or performance, subject to any liability that cannot lawfully be excluded.

Users should review the applicable terms and privacy information before using a third-party service or providing information or payment details to that service.

18. Suspension, Restrictions and Termination

Daittons may investigate concerns and restrict, suspend or terminate an account, profile, listing or access to platform features where reasonably justified, including where:

• These Terms or another applicable platform requirement have been breached.
• Material information is false, misleading or cannot be adequately verified.
• Required verification or approval procedures remain incomplete.
• There is suspected fraud, misconduct, harassment or unsafe behaviour.
• Personal information or confidential material has been misused.
• Applicable fees, commissions or other valid obligations have not been met.
• Conduct creates a significant legal, security, safety or operational risk.
• Action is reasonably necessary to comply with applicable law or a lawful direction from a competent authority.

Where appropriate and lawful, Daittons may request clarification, supporting information or a response before deciding what action to take. In urgent circumstances, including suspected fraud, security threats, serious safety concerns or legal requirements, restrictions may be applied immediately where justified.

Users may stop using the platform at any time, subject to outstanding contractual, payment, confidentiality and other obligations that continue under applicable law or agreement.

19. Complaints and Dispute Resolution

Users should first attempt to resolve service-related concerns directly and professionally where it is safe and appropriate.

If the issue remains unresolved, users may contact Daittons through the official support channels published on the platform.

Depending on the circumstances, Daittons may facilitate communication, involve the relevant City Daittoner or Country Daittoner, review available evidence or refer serious matters to Headquarters or the appropriate authority.

Daittons does not guarantee that every dispute can be resolved or that either party will accept a proposed outcome.

20. Disclaimers and Limitation of Liability

Daittons aims to provide a reliable platform, but does not guarantee uninterrupted availability, error-free operation, a particular number of service providers, bookings, earnings or outcomes.

To the extent permitted by applicable law, Daittons is not responsible for the independent acts, omissions, representations or conduct of Visitors, Daittoners or other third parties, or for a service outcome outside its reasonable control.

Nothing in these Terms makes Daittons a guarantor of a Daittoner’s honesty, qualifications, financial standing, future behaviour or performance beyond what Daittons has expressly undertaken in writing.

To the extent permitted by applicable law, Daittons excludes liability for indirect or consequential loss arising from use of the platform. Any limitation or exclusion applies only to the extent legally permitted.

21. Indemnity

To the extent permitted by applicable law, a user may be responsible for losses, claims, costs or liabilities caused by that user’s unlawful conduct, fraud, material breach of these Terms or infringement of another person’s rights.

Nothing in this section requires a user to indemnify Daittons for losses caused by Daittons’ own conduct where such an obligation would be unlawful, unfair or otherwise unenforceable.

22. Changes to These Terms

Daittons may update these Terms to reflect changes in the platform, services, operational procedures or legal requirements.

Updated Terms will be published through the platform with a revised “Last Updated” date. Where required by law or appropriate given the significance of a change, Daittons will provide additional notice or seek any necessary consent.

23. Governing Law and Jurisdiction

These Terms are intended to be governed by the laws of the Republic of South Africa, subject to any mandatory legal protections that apply to a user or transaction in another jurisdiction.

Any dispute concerning these Terms will be handled by the courts or other competent bodies with jurisdiction, subject to applicable law and any valid dispute-resolution agreement.

Nothing in this section deprives a user of a mandatory legal protection or forum that cannot lawfully be excluded.

24. General Provisions

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permissible.

A failure or delay by Daittons in enforcing a provision does not automatically amount to a waiver of its rights.

These Terms, together with the applicable policies and agreements referred to in them, govern the relevant use of the platform. Where a specific written agreement lawfully varies these Terms, the specific agreement will apply to the extent of the variation.

Users may not transfer their rights or obligations under these Terms where doing so would breach these Terms or applicable law.

25. Contact Daittons

For questions, complaints or concerns relating to these Terms, please use the official contact details or support channels published on the Daittons platform.

Related Policies and Resources

The following resources provide additional information about using Daittons.