How to Get Assistance

Find the Local Support You Need

Daittons makes it simple to connect with a verified local person who can provide practical, personalised assistance at your destination.

You can get assistance in two ways:

1. Browse Daittoners

You don’t always have to submit a request and wait for someone to respond.

You can browse available Daittoner profiles and look for someone who matches what you need.

Depending on the information available, you may be able to review:

• Location
• Services offered
• Introduction
• Experience and skills
• Languages
• Service areas
• Availability
• Verification status
• Reviews, where available

Once you find a suitable Daittoner, you can contact them to discuss your requirements and agree on the service details and price.

2. Request a Daittoner

If you already know what you need, you can submit an Assistance Request.

Tell us:

• What assistance you need
• Where the assistance is required
• Your preferred date and time
• How long you expect the service to take
• Any important instructions
• Any other requirements

A suitable Daittoner can then be connected with your request.

Agree on the Details

Before the service begins, you and the Daittoner should agree on:

• The exact service
• Date and time
• Location
• Duration
• Price
• Additional expenses, if applicable
• Any specific instructions or requirements

Make sure you understand what is included before making payment.

Pay for the Service

During the initial phase of Daittons, customers pay directly to the Daittoner.

Payment must normally be made in advance or just before the service is delivered, according to the agreed arrangement.

Additional costs such as goods purchased, parking, tolls, delivery charges or other third-party expenses should be discussed and agreed before they are incurred where reasonably possible.

Receive Your Assistance

Once the arrangements are confirmed and payment has been made, the Daittoner provides the agreed assistance.

The service may involve transport, personal assistance, business visitor support, remote assistance, relocation or accommodation support.

Communicate Clearly

Good communication helps ensure that the service meets your expectations.

If your requirements change, let the Daittoner know as soon as possible.

If additional work or expenses are required, agree on them before the additional work is undertaken where reasonably possible.

If Something Goes Wrong

If you experience a problem, first try to resolve it directly with the Daittoner.

If you cannot reach a resolution, you can contact Daittons for assistance.

Daittons may help facilitate communication and dispute resolution through the relevant Country Daittoner.

Your Safety Matters

Daittons is designed to connect customers with verified Daittoners. However, verification does not guarantee a person’s honesty, character, future behaviour or the outcome of a service.

Use reasonable judgement when sharing personal information, making payments or arranging services.

For more information, see Safety & Trust.

Start Your Search

Whether you prefer to find the right person first or describe what you need first, Daittons gives you the flexibility to choose how you get local support.

Browse Daittoners
Find a local person who matches your needs.

Request a Daittoner
Tell us what you need and connect with suitable assistance.

Daittons — Destination support.