Privacy Policy

Daittons Destination Support

Operated by Daittons Pty Ltd

Last Updated: 24 October 2026

Daittons Pty Ltd (“Daittons”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit or use the Daittons website, platform and related services.

Daittons Destination Support connects Visitors with verified local individuals known as Daittoners, who provide personalised assistance at destinations or remotely.

This policy applies to Visitors, registered users, Daittoners, prospective Daittoners and other individuals whose personal information we process in connection with our operations.

We process personal information in accordance with applicable privacy and data-protection laws, including South Africa’s Protection of Personal Information Act, 2013 (POPIA), where applicable.

1. Who We Are

Daittons Destination Support is operated by Daittons Pty Ltd.

Daittons provides a platform through which Visitors can browse Daittoner profiles, submit Assistance Requests and connect with local people offering relevant services.

Daittons also manages Daittoner registration, verification, platform administration, support and related trust and safety processes.

For privacy-related questions or requests, contact Daittons using the official contact details published on the platform.

Where applicable, Daittons will identify the responsible party or relevant contact for a particular processing activity.

2. Personal Information We May Collect

The information we collect depends on how you use Daittons, the services involved and the applicable legal requirements.

2.1 Account Information

We may collect:

• Full name or username;
• Email address;
• Telephone number;
• Account credentials and authentication information;
• Account preferences and settings; and
• Information needed to manage, secure or support your account.

2.2 Daittoner Information

If you register or apply to become a Daittoner, we may collect information needed to create, manage and verify your profile, including:

• Full name and profile photograph;
• Date of birth where required;
• Identity and contact information;
• Residential address and service locations;
• Services offered and areas covered;
• Skills, experience, qualifications and professional registrations;
• Languages spoken;
• Availability and service rates;
• Transport and vehicle information, where relevant;
• Verification documents and verification results;
• Emergency contact or next-of-kin information where required;
• References or supporting information, where appropriate;
• Payment or banking details where required for authorised financial administration; and
• Other information reasonably necessary for registration, verification, safety or platform operation.

The specific information requested will depend on the Daittoner’s role, the services offered and the level of verification required.

2.3 Visitor Information

When you use Daittons to seek assistance, we may collect:

• Your name and contact details;
• Your destination or service location;
• Your assistance requirements;
• Preferred dates, times and duration;
• Language preferences;
• Instructions relevant to the service;
• Communications with Daittoners or Daittons;
• Payment-related information where applicable; and
• Information reasonably necessary to administer the request or resolve a related issue.

2.4 Technical and Usage Information

When you use the website, certain technical information may be collected, depending on the platform configuration and technologies in use.

This may include IP address, browser type, device information, access logs, approximate location derived from technical information, cookie identifiers and interactions with website features.

We use this information where reasonably necessary for website functionality, security, troubleshooting, analytics or service improvement, subject to applicable law.

3. Information Provided in Assistance Requests

When you submit an Assistance Request, you may provide information about what you need, where the assistance is required, when it is needed and any relevant instructions.

This information helps Daittons identify potentially suitable Daittoners and helps the selected Daittoner understand the requested service.

4. Daittoner Verification

Verification is an important part of the Daittons trust and safety framework.

Depending on the applicable verification requirements, we may collect and process information to:

• Confirm a person’s identity;
• Verify residential or contact information;
• Confirm next-of-kin details where required;
• Obtain and assess criminal-record documentation or checks;
• Verify qualifications, professional registrations or relevant experience;
• Review driving licences, vehicle information, insurance or other transport-related documents;
• Assess eligibility for a particular role or service;
• Maintain and update verification status;
• Investigate suspected fraud or misuse; and
• Meet applicable legal or operational requirements.

Verification information may include identity documents, photographs or selfies submitted for identity confirmation, supporting records and the results of checks.

Verification has limitations. It does not guarantee a person’s honesty, character, future conduct, financial position, professional performance in every circumstance or the outcome of a service.

5. Information Displayed on Daittoner Profiles

Daittoner profiles help Visitors assess whether a local person may be suitable for their requirements.

Depending on the profile and platform features, publicly visible information may include:

• Name or displayed profile name;
• Profile photograph;
• General location and service areas;
• Services offered;
• Introduction and description;
• Skills, experience and relevant qualifications;
• Languages spoken;
• Availability;
• Verification status; and
• Reviews or ratings, where available.

We do not intend to display identity-document copies, full residential-address details, next-of-kin information, private contact information or confidential verification records as public profile information.

Information should only be made public where there is an appropriate lawful basis and any required notices or permissions have been addressed.

Information voluntarily published by a user may be visible to other users and, depending on the platform’s configuration, potentially to the wider public.

6. How We Use Personal Information

We may use personal information for the following purposes:

• Creating and managing accounts;
• Registering and verifying Daittoners;
• Displaying and maintaining Daittoner profiles;
• Connecting Visitors with potentially suitable Daittoners;
• Receiving and administering Assistance Requests;
• Facilitating service-related communication;
• Managing payments, transaction records, commissions and applicable fees;
• Providing user support;
• Reviewing complaints and facilitating dispute resolution;
• Protecting the safety and security of the platform;
• Detecting and investigating fraud, identity misuse and unauthorised activity;
• Maintaining, troubleshooting and improving the website;
• Sending relevant service and account communications;
• Meeting legal, regulatory and accounting obligations; and
• Establishing, exercising or defending legal claims where necessary.

We will not use personal information for purposes that are incompatible with the reason for collection unless an appropriate legal basis permits the further processing.

7. Lawful Basis for Processing

Where POPIA applies, we process personal information in accordance with the lawful grounds and requirements applicable to the relevant processing activity.

Depending on the circumstances, these may include:

• Your consent, where consent is the appropriate basis;
• The need to take steps at your request or perform an agreement;
• Compliance with a legal obligation;
• Protection of legitimate interests recognised by applicable law;
• A legitimate interest of Daittons or another party, where legally permitted and appropriately balanced against your rights; or
• Another lawful basis recognised by applicable legislation.

Where consent is required, we will seek it through an appropriate process. You may withdraw consent where processing is based on consent, subject to legal limitations and the consequences explained at the time.

8. Sharing Personal Information

Daittons may share personal information where reasonably necessary for the purposes described in this policy.

8.1 Visitors and Daittoners

When a Visitor and Daittoner are connected, relevant information may be shared to arrange and deliver the service.

For example, a Daittoner may need the Visitor’s contact details, service location, appointment time and instructions. A Visitor may be able to view the Daittoner’s profile and relevant verification status.

We aim to limit the information shared to what is reasonably necessary for the relevant purpose.

8.2 Authorised Daittons Representatives

Relevant information may be shared with an authorised City Daittoner, Country Daittoner or other authorised representative where necessary for local coordination, onboarding, service support, verification administration or dispute handling.

Holding a local coordination role does not automatically entitle a representative to unrestricted access to every personal or verification record. Access should be limited to authorised individuals who require the information for a legitimate purpose.

8.3 Service Providers

We may share information with providers supporting website hosting, storage, email, communications, identity verification, payment processing, security, analytics or technical administration.

Where these providers process personal information on our behalf, we take reasonable steps to ensure appropriate confidentiality, security and contractual safeguards, as required by applicable law.

8.4 Authorities and Legal Processes

We may disclose information where required or permitted by law, including to appropriate authorities in connection with suspected fraud, safety incidents, legal proceedings or regulatory obligations.

8.5 Business Changes

If Daittons undergoes a restructuring, merger, sale or transfer of business assets, personal information may be considered as part of that process, subject to appropriate safeguards and applicable law.

We do not intend to sell personal information to third parties as a commercial data product.

9. Service Providers and Confidentiality

Daittons may rely on trusted third-party providers to operate and maintain its services.

Where appropriate, we take reasonable steps to ensure that providers:

• Use personal information only for authorised purposes;
• Maintain appropriate security measures;
• Restrict access to authorised personnel;
• Protect confidential information; and
• Comply with relevant contractual and legal requirements.

We cannot guarantee the security or privacy practices of independent third-party services beyond our reasonable control. Where a third party processes information under its own responsibility, its own privacy terms may also apply.

10. Payments and Financial Information

During the initial operating phase, Visitors generally pay Daittoners directly.

Daittons may process or receive limited transaction information where necessary to administer platform operations, maintain records, manage applicable commissions and fees, review disputes or meet accounting and legal obligations.

Where a third-party provider handles payment-card processing, that provider may process relevant payment information under its own privacy policy and terms. Daittons aims to avoid collecting or storing complete payment-card details when they are not necessary for its own operations.

11. Communications and Dispute Records

Daittons may facilitate communications between Visitors, Daittoners and authorised representatives.

Relevant information may include messages, service instructions, appointment details, updates, complaints, payment confirmations and supporting evidence.

We may retain or review these records where reasonably necessary for service administration, safety, dispute resolution, fraud prevention, compliance or the establishment or defence of legal claims.

Access to communications and dispute records should be limited to authorised purposes. Users should avoid sharing unrelated sensitive information in service communications.

12. Location Information

Location information may be necessary for services such as local transport, accommodation assistance, property verification, site visits, relocation assistance and other destination-based services.

Depending on the circumstances, location information may include a city, service area, meeting point, property address or other location supplied for a specific task.

We aim to use location information only as reasonably necessary for the relevant service or platform function.

13. Cookies and Similar Technologies

Daittons may use cookies and similar technologies to:

• Operate the website and maintain user sessions;
• Remember preferences;
• Support account security;
• Improve website functionality;
• Understand platform usage; and
• Support analytics or other permitted purposes.

The specific technologies used will depend on the website’s configuration and third-party tools.

Where required by law, appropriate notices and consent mechanisms will be provided. You may also be able to manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

14. Marketing Communications

Daittons may send service updates, account notices, information about platform features and other relevant communications.

Where required by law, we will obtain appropriate consent or meet the applicable requirements before sending direct marketing communications.

You may unsubscribe from marketing messages where an unsubscribe option is provided or exercise applicable rights through the official support channels.

We may still send essential administrative, security or service-related communications where necessary and legally permitted.

15. Reviews and Public Content

Visitors may be able to submit reviews, ratings or other content about their experiences, depending on the platform features available.

Content intended for public display may be visible to other users and, depending on the website configuration, to the wider public.

Daittons may review, moderate or remove content in accordance with platform rules, applicable policies and legal requirements.

16. Data Security

Daittons takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, destruction or disclosure.

Depending on the information and system involved, safeguards may include access restrictions, secure authentication, confidentiality requirements, backups, security updates and other appropriate controls.

No website, electronic transmission or storage system can be guaranteed to be completely secure.

17. Personal Information Security Incidents

If Daittons becomes aware of a security compromise involving personal information, we will assess the incident and take appropriate steps to contain it, investigate its impact and reduce further risk.

Where required by applicable law, Daittons will notify the relevant regulator and affected individuals in accordance with the applicable notification requirements.

Users should report suspected security incidents through the official support channels as soon as reasonably possible.

18. Retention of Personal Information

We retain personal information for no longer than reasonably necessary for the purpose for which it was collected, subject to applicable legal requirements and legitimate retention needs.

Retention may be necessary for:

• Account administration;
• Daittoner verification and status management;
• Service delivery and transaction records;
• Financial, accounting and tax obligations;
• Complaints and dispute resolution;
• Fraud prevention and platform security;
• Legal claims or proceedings; and
• Compliance with applicable laws.

Different categories of information may have different retention periods.

When information is no longer required, we will take reasonable steps to delete, destroy, de-identify or securely dispose of it, where appropriate and legally permitted.

19. International Transfers

Some Daittons service providers or platform systems may store or process personal information outside South Africa.

Where personal information is transferred across borders, Daittons will take the steps required by applicable law to ensure that the transfer is lawful and that appropriate protection is in place.

Depending on the circumstances, this may involve appropriate contractual safeguards, recognised legal protections or another lawful basis for the transfer.

20. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information held about you;
• Request correction or updating of inaccurate, incomplete or misleading information;
• Request deletion or destruction where legally permitted;
• Object to certain processing activities;
• Withdraw consent where processing is based on consent;
• Object to or opt out of direct marketing where applicable;
• Request information about how your personal information is processed; and
• Lodge a complaint with the relevant data-protection authority.

To make a privacy request, contact Daittons through the official contact details provided in Section 26.

21. South African Data-Protection Law and POPIA

Where the Protection of Personal Information Act, 2013 (POPIA) applies, Daittons aims to process personal information lawfully, reasonably and transparently, for specific and legitimate purposes and with appropriate safeguards.

Daittons will take reasonable steps to ensure that personal information is relevant, accurate where necessary and not excessive for the purpose for which it is processed.

Requests, objections or complaints relating to personal information may be submitted to Daittons through the official support channels. You may also contact the Information Regulator of South Africa where appropriate.

22. Children

Daittons does not intend to collect or process children’s personal information unlawfully.

Where a service involves a child or information relating to a child, additional legal requirements and safeguards may apply. Appropriate consent or authorisation must be obtained where required by law before personal information is collected, shared or used.

23. Fraud Prevention and Safety

Daittons may process personal information where reasonably necessary to detect, prevent or investigate:

• Fraud and identity misuse;
• False or misleading profiles;
• Platform abuse;
• Safety incidents;
• Unauthorised access or activity;
• Suspected unlawful conduct; and
• Breaches of Daittons’ terms or policies.

Information may be shared with appropriate authorities where required or permitted by law.

Any monitoring, restriction or enforcement action will be handled in accordance with applicable law and relevant Daittons procedures.

24. Third-Party Websites and Services

The Daittons platform may contain links to third-party websites, payment providers or other services.

Daittons does not control the privacy practices of independent third parties. When you access an external service, its privacy policy and terms may apply.

We encourage users to review the relevant policies before providing personal information to those services.

25. Changes to This Privacy Policy

Daittons may update this Privacy Policy as the platform develops, its services change or legal requirements evolve.

The latest version will be published on the Daittons platform, with the updated date shown at the beginning of the policy.

Where required by law, or where a change materially affects users’ privacy rights or the handling of their information, Daittons will provide appropriate notice or seek consent where necessary.

26. Contact Us

For questions, access requests, correction requests, objections or complaints relating to this Privacy Policy or your personal information, please contact Daittons using the official contact details below.

Daittons — Destination Support.