Privacy Policy
Daittons Destination Support
Last Updated: [Insert Date]
Daittons Pty Ltd (“Daittons”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, store and protect personal information when you use the Daittons website, platform and related services.
Daittons operates a platform connecting customers with verified local people known as Daittoners.
By using Daittons, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
Daittons Destination Support is a platform operated by Daittons Pty Ltd.
Our platform connects customers with Daittoners who provide personalised local support and assistance.
For privacy-related questions or requests, customers and Daittoners can contact Daittons through the official support channels provided on the platform.
2. Personal Information We May Collect
Depending on how you use Daittons, we may collect information such as:
Account Information
- Name
- Email address
- Telephone number
- Username
- Password or authentication information
- Account preferences
Daittoner Information
If you register as a Daittoner, we may collect additional information required to create and verify your profile, including:
- Identity information
- Profile photograph
- Date of birth where required
- Location
- Service areas
- Services offered
- Skills and experience
- Languages
- Availability
- Verification information
- Documents required for verification
- Payment or banking information where required
- Other information reasonably necessary for the Daittoner verification process
Customer Information
When you use Daittons as a customer, we may collect information such as:
- Name
- Contact information
- Location relevant to an assistance request
- Service requirements
- Dates and times
- Instructions provided to a Daittoner
- Communication relating to a service
- Payment-related information where applicable
3. Information You Provide in Assistance Requests
When you submit an assistance request, you may provide information about what you need, where the assistance is required and other details necessary for the Daittoner to perform the service.
Customers should avoid providing unnecessary sensitive personal information.
Only information reasonably necessary for the requested assistance should be included.
4. Daittoner Verification
Verification is an important part of the Daittons platform.
We may collect and process personal information and supporting documents to verify Daittoner identity and eligibility.
Verification information may be used to:
- Confirm identity
- Verify profile information
- Assess eligibility to become a Daittoner
- Maintain Daittoner verification status
- Protect customers and Daittoners
- Detect fraud or misuse
- Meet applicable legal requirements
Not all verification information will necessarily be displayed publicly on a Daittoner profile.
5. Information Displayed on Daittoner Profiles
Customers may browse Daittoner profiles.
Depending on the profile and platform features, information displayed may include:
- Name
- Profile photograph
- Location
- Services offered
- Introduction
- Skills
- Experience
- Languages
- Verification status
- Availability
- Service areas
- Customer reviews, where available
Sensitive verification documents and information that should not be publicly displayed will not be included in a public profile unless there is an appropriate lawful basis and consent where required.
6. How We Use Personal Information
We may use personal information to:
- Create and manage accounts
- Provide Daittons services
- Connect customers and Daittoners
- Process Daittoner verification
- Facilitate assistance requests
- Enable communication between users
- Process payments where applicable
- Manage commissions and fees
- Improve platform functionality
- Provide customer support
- Prevent fraud and misuse
- Investigate complaints
- Maintain platform security
- Comply with legal obligations
- Communicate important platform information
7. Sharing Information
Daittons may share relevant information with another user when necessary to provide an agreed service.
For example, when a customer engages a Daittoner, information such as the customer’s name, contact details, location and service requirements may need to be shared with that Daittoner.
Similarly, information from a Daittoner’s profile may be visible to customers so that they can make an informed choice.
We aim to share only information reasonably necessary for the relevant purpose.
8. Service Providers
We may use trusted third-party service providers to support the operation of Daittons.
These may provide services such as:
- Website hosting
- Cloud storage
- Identity verification
- Payment processing
- Communication
- Security
- Analytics
- Technical support
Where third parties process personal information on our behalf, we take reasonable steps to require appropriate protection and confidentiality.
9. Payments
During the initial operating phase, customers may pay Daittoners directly.
Daittons may receive information necessary to administer applicable commissions and platform fees.
As the platform develops, Daittons may introduce platform-based payments.
Payment providers may process payment information under their own privacy policies and terms.
Daittons does not need to store complete payment-card information where payment processing is handled by an appropriate third-party payment provider.
10. Communications
Daittons may facilitate communications between customers and Daittoners.
Communications may include:
- Messages
- Assistance details
- Service instructions
- Appointment information
- Updates
- Customer support communications
We may retain communications where reasonably necessary for platform operation, safety, dispute resolution, fraud prevention or legal compliance.
11. Location Information
Location information may be necessary for certain Daittons services.
For example, transport, accommodation, property verification, site visits and local assistance may require a service location.
We aim to use location information only where reasonably necessary for the relevant service or platform function.
Users should avoid sharing a precise private address unless it is necessary for the requested service.
12. Cookies and Similar Technologies
Daittons may use cookies and similar technologies to:
- Operate the website
- Maintain user sessions
- Remember preferences
- Improve functionality
- Understand how the platform is used
- Improve security
- Support analytics
Where required, appropriate consent mechanisms will be provided.
13. Marketing Communications
Daittons may send information about services, platform updates or other relevant communications.
Where required by law, we will obtain appropriate consent before sending direct marketing communications.
You may unsubscribe from marketing communications where an unsubscribe option is provided.
Important service and account communications may still be sent where necessary.
14. Reviews and Public Content
Customers may submit reviews and other content about their experience.
If you submit content that is intended to be publicly displayed, such as a review, the information may be visible to other platform users.
Users should not include unnecessary personal or sensitive information in public reviews.
15. Data Security
Daittons takes reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Destruction
- Alteration
- Unauthorised disclosure
No online system can be guaranteed to be completely secure.
Users are also responsible for protecting their account credentials and should notify Daittons if they suspect unauthorised access.
16. Retention of Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing services
- Maintaining accounts
- Verification
- Financial and accounting requirements
- Resolving disputes
- Preventing fraud
- Meeting legal obligations
- Protecting legitimate business interests
Retention periods may vary depending on the type of information and applicable legal requirements.
17. International Transfers
Some Daittons service providers may process or store information outside South Africa.
Where personal information is transferred across borders, Daittons will take steps required by applicable data-protection laws to ensure appropriate protection.
18. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion where legally permitted
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request information about how your personal information is being processed
Certain requests may be subject to legal limitations.
19. POPIA
Daittons aims to process personal information in accordance with applicable South African data-protection requirements, including the Protection of Personal Information Act, 2013 (POPIA).
Where applicable, Daittons will process personal information lawfully, reasonably and transparently and only for purposes compatible with the purposes for which it was collected.
20. Children
Daittons is not intended to collect personal information from children in circumstances where doing so would be unlawful.
Where a service involves a child, appropriate arrangements and consent requirements must be considered before personal information is provided.
21. Fraud and Safety
Daittons may process personal information where reasonably necessary to detect, prevent or investigate:
- Fraud
- Identity misuse
- Platform abuse
- Safety incidents
- Unauthorised activity
- Other unlawful conduct
Information may be disclosed to appropriate authorities where required or permitted by law.
22. Third-Party Websites
Daittons may contain links to third-party websites or services.
Daittons is not responsible for the privacy practices of third-party websites.
Users should review the privacy policies of those services before providing personal information.
23. Changes to This Privacy Policy
Daittons may update this Privacy Policy from time to time as the platform develops, our services change or legal requirements change.
The latest version will be published on the Daittons platform.
24. Contact Us
If you have a question, concern or request relating to your personal information or this Privacy Policy, please contact Daittons through the official contact details provided on the platform.
Daittons Pty Ltd
Daittons Destination Support
Destination support.