How It Works

Trusted local support, wherever you need it.

Whether you are visiting a new destination, travelling for business, relocating or managing something from a distance, Daittons helps you connect with local people who can provide personalised assistance.

Daittons brings Visitors and local service providers, known as Daittoners, together through a destination support network built around verification, local knowledge, practical assistance and professional conduct.

You can browse available Daittoner profiles to find suitable assistance or submit a request describing what you need. Services depend on your destination, the availability of a suitable Daittoner and the scope of assistance required.

How Daittons Works for Visitors

Getting local assistance through Daittons is designed to be straightforward, whether you are already in your destination or arranging support from elsewhere.

1. Tell Us What You Need

Start by identifying the type of assistance you need, where you need it and when you need it.

You may need help with:

• Airport pickups, daily journeys and local transport.
• Accommodation searches, viewings and booking arrangements.
• Personal errands, shopping and appointments.
• Business meetings, conferences and local business arrangements.
• Language and interpretation support.
• Local guidance, sightseeing and destination orientation.
• Relocation and settling-in arrangements.
• Remote business support and local enquiries.
• Remote verifications and product or supplier sourcing.

Browse available Daittoner profiles or submit a relevant service request with details of your requirements.

2. Find a Suitable Daittoner

Explore Daittoner profiles to review the information available about each person’s location, services, experience, languages, availability and verification status.

Choose someone whose service offering and operating area match your requirements. Where appropriate, ask questions and compare available options before proceeding.

Verification helps assess identity and other relevant information, but it does not guarantee future conduct, service quality, accommodation suitability or a particular outcome.

3. Discuss and Agree on the Details

Before confirming an assignment, make sure you and the Daittoner understand the arrangement.

Confirm:

• The service to be provided and the tasks included.
• Where and when the service will take place.
• The agreed service price and payment arrangements.
• Any transport costs or additional expenses.
• The expected duration, deadline or deliverables.
• Any special requirements, limitations or necessary permissions.
• Applicable cancellation, refund and other service terms.

Clear communication helps both parties understand their responsibilities before work begins.

4. Confirm the Arrangement and Payment

Once you agree on the service and price, follow the applicable booking and payment arrangements.

During Daittons’ initial operating phase, Visitors generally pay the Daittoner directly, with payment arranged in advance or just before service delivery, as agreed between the parties.

Before transferring money, confirm the recipient, amount, purpose of payment and any additional expenses. Where payments are made to an accommodation provider or another third party, independently confirm the relevant payment details and terms.

Expenses such as purchases, parking, tolls, entrance fees, accommodation charges and deposits should be discussed and agreed in advance wherever reasonably possible.

Keep payment confirmations, receipts and relevant communications for your records. Review the applicable Payment, Cancellation and Refund Policy before proceeding.

5. Receive Your Assistance

The Daittoner provides the agreed service according to the confirmed arrangements.

Depending on your request, this may involve transport, personal assistance, business visitor support, accommodation assistance, local guidance, relocation support or work completed remotely on your behalf. Maintain communication with the Daittoner where necessary, particularly if plans change or the assignment involves several steps.

6. Provide Feedback or Raise a Concern

After the service, provide feedback through the available platform features, where offered.

If something goes wrong, raise the issue through the appropriate Daittons support channel. An appointed City Daittoner may assist with routine local concerns. More serious or unresolved matters may be escalated through the Country Daittoner to Daittons Headquarters, as appropriate. Daittons may facilitate communication and review complaints under its applicable procedures, but a particular dispute outcome or reimbursement cannot be guaranteed.

How Daittons Works for Daittoners

Do you have local knowledge, useful skills, a vehicle, professional experience or a willingness to help people in your destination?

You may be able to join the Daittons network as a Daittoner, subject to the applicable profile, verification, approval and activation requirements.

1. Register and Build Your Profile

Create your profile and provide the information needed to introduce yourself and your services to Visitors.

Your profile should explain:

• Who you are.
• Where you are based and the areas you can serve.
• Which services you provide.
• Your relevant skills and experience.
• The languages you speak.
• Your availability and service limitations.
• Your rates and service conditions.
• Relevant qualifications, licences or credentials.

Provide accurate information and select only services you can perform competently, responsibly and lawfully. Your profile must be more than 80% complete to progress through the applicable review and verification process. Meeting this threshold does not automatically mean your profile is approved or active.

2. Complete Mandatory Verification

Every Daittoner must complete the applicable verification requirements before receiving verified status.

The four mandatory verification requirements are:

• Identity verification.
• Address verification.
• Next-of-kin information and verification.
• Criminal-record verification.

Additional documents or checks may apply to particular services. For example, transport Daittoners may need to provide appropriate driving credentials, vehicle registration, insurance and permits required by law.

Daittoners are allowed up to three months from the start of verification to submit the required criminal-record documentation, subject to Daittons’ applicable requirements. This allowance does not grant verified status or automatically authorise the provision of services requiring completed verification. Any extension requires Daittons’ written approval and remains subject to applicable requirements.

For further information, refer to the Daittoner Verification Process and the applicable profile setup guidance.

3. Receive Approval and Complete Activation

Profile completion, verification, approval, payment and activation are separate requirements. You must complete the applicable stages before your profile can become active.

After the applicable verification checks have been successfully completed and your application has been approved, the relevant one-off verification fee becomes payable.

The fee is not payable merely because you register, complete your profile or begin verification. It becomes payable following successful verification and approval for the applicable membership plan. Refund eligibility is governed by the applicable terms, published refund policy and applicable law.

After payment, the payment must be confirmed and reconciled. Daittons must then confirm that the remaining requirements have been met and authorise activation. Payment does not guarantee activation, future bookings or income.

4. Understand Standard and Elite Membership

Standard Daittoner

For applicants who meet the applicable verification requirements and are ready to provide their approved services professionally.

Elite Daittoner

For applicants seeking to provide a higher level of personalised assistance to VIPs, executives, business visitors, premium travellers and other Visitors requiring enhanced service standards. Elite applicants must satisfy the applicable verification requirements and additional professional and service-readiness standards. These may include presentation, communication, relevant experience, local knowledge, reliability and professional conduct. Elite status is subject to Daittons’ approval and is not automatically awarded through payment.

5. Work Under Local Coordination

Where a City Daittoner has been appointed in your area, they are your primary local contact for routine operational guidance and coordination.

The City Daittoner may assist with local procedures, profile updates, service standards, routine concerns and transaction reporting.

The Country Daittoner supports the wider national network, coordinates with City Daittoners and helps escalate matters requiring further attention.

Daittons Headquarters retains authority over platform-wide policies, official verification and approval decisions, and account status. You remain responsible for your own services, conduct, legal obligations and compliance with Daittons’ requirements.

6. Connect with Visitors

Once your profile has satisfied the applicable requirements and is approved and active, Visitors may discover your services through the available platform features.

Visitors may browse your profile, search by service category or submit a request describing what they need.

Keep your profile accurate and your availability current. Respond professionally to enquiries and accept only assignments you can reasonably complete. Membership does not guarantee enquiries, bookings or income. Opportunities depend on factors such as Visitor demand, location, service availability and the information presented in your profile.

7. Deliver the Service and Record the Transaction

Before starting work, agree on the service details, price, timeframe and any additional expenses.

Provide the service professionally, communicate changes promptly and keep appropriate records of the transaction and payment.

If a Visitor provides money for a specific purchase or expense, use it only for the agreed purpose and provide reasonable supporting records or receipts where applicable.

Daittoners are responsible for accurately recording transactions and reporting and remitting the applicable commission in accordance with Daittons’ procedures.

8. Follow the Biweekly Commission Reporting Cycle

The current service commission structure allocates:

• 80% to the service-providing Daittoner.
• 20% to Daittons.

For example, on a service fee of R1,000, the service-providing Daittoner’s share is R800 and Daittons’ commission is R200. Separately agreed expenses and other applicable charges should be accounted for according to the agreed service arrangement and Daittons’ procedures.

During the initial manual-payment phase, Daittoners must maintain accurate transaction records, submit commission returns and remit the applicable commission through the designated reporting structure.

Monday — Service-providing Daittoners

Service-providing Daittoners submit their transaction records, commission returns and applicable commission to the appointed City Daittoner by Monday of the second week of the designated biweekly cycle.

Wednesday — City Daittoner

The City Daittoner consolidates the city transaction report and applicable funds and submits them to the Country Daittoner by Wednesday.

Friday — Country Daittoner

The Country Daittoner consolidates the applicable national submissions and remits the report and funds to Daittons Headquarters by Friday.

Daittoners must follow the designated cycle dates, reporting instructions and authorised payment arrangements communicated by Daittons. Where no City or Country Daittoner has been appointed, follow the alternative reporting and payment instructions issued by Headquarters.

Daittons may introduce platform-based payments and automated commission collection in the future. Any revised arrangement will be communicated through the appropriate channels.

Services Available Through Daittons

Daittons supports a range of destination-based and remote assistance needs. Available services depend on the destination and the capabilities, approval status and availability of individual Daittoners.

Arrival & Daily Transport

Help Visitors arrange airport and station pickups, local journeys, daily transport and other eligible transport services, subject to applicable licensing, insurance and legal requirements.

Local & Tour Guidance

Help Visitors navigate local areas, understand their destination, discover attractions and explore shopping areas, restaurants and places of interest.

Personal Assistance

Provide agreed practical help with errands, shopping, appointments, collections, deliveries and other everyday tasks.

Business Visitor Support

Support business Visitors on the ground with meetings, conferences, exhibitions, local business arrangements, business errands and agreed executive assistance.

Relocation Support

Assist people moving to a new destination with practical arrangements, local orientation, essential purchases and settling-in tasks.

Accommodation Search & Support

Help Visitors search for accommodation, compare options, coordinate viewings, contact providers and arrange agreed booking, check-in or check-out assistance.

Language & Interpretation Support

Assist with everyday communication, interpretation and agreed language support in local, travel, personal or business settings, within the Daittoner’s capabilities.

Remote Business Support

Help remote clients gather local business information, conduct enquiries, follow up with suppliers, research markets and arrange authorised local representation at meetings or events.

Remote Verifications

Arrange agreed local checks involving people, addresses, properties, businesses, suppliers, products or sites. Findings may be documented through reports, photographs or videos where appropriate and permitted.

Remote Sourcing and Shopping

Help remote clients locate products, suppliers, service providers and other resources, make availability and price enquiries, compare options and arrange agreed purchasing assistance.

Service availability varies by destination. Certain services may require specific qualifications, permissions, licences or other credentials. Remote enquiries and verifications are limited to the agreed scope and do not guarantee the accuracy of every third-party representation or the outcome of a transaction.

How Daittons Supports Safety and Trust

Daittons combines individual verification with local coordination and central oversight to support a more informed and accountable service experience.

• Verification requirements: Daittoners must meet the applicable checks before receiving verified status.
• Local coordination: Appointed City Daittoners provide routine local guidance and coordination.
• Country-level support: Country Daittoners support the national network and help escalate operational concerns.
• Central oversight: Daittons establishes platform policies, verification requirements and service standards, and retains authority over official verification decisions.
• Review of concerns: Profiles, documents and reported concerns may be reviewed when necessary under applicable procedures.
• Professional conduct: Daittoners must follow the applicable Daittoner Code of Conduct, agreements, platform requirements and relevant laws.

Verification supports informed decision-making but is not a guarantee of future behaviour, service quality or transaction safety. Visitors should review available profile information, confirm service details and use appropriate judgement before making arrangements or payments.

Need Support From a Distance?

You do not always need to travel to get things done.

Through Daittons’ remote services, you may be able to ask a Daittoner to conduct local enquiries, gather information, research a market, source products, contact suppliers, visit a property or site, or complete another agreed task within their capabilities.

Before proceeding, agree on:

• The scope and purpose of the assignment.
• The report, photographs, videos or other deliverables expected, where appropriate.
• The service fee and any additional expenses.
• The expected timeframe.
• The limitations of the assignment and any required permissions.

Remote support provides information and assistance within the agreed scope. It does not guarantee another person’s honesty, a property’s condition, a business’s financial position, the legitimacy of every third party or the outcome of a transaction.

Ready to Get Started?

Daittons brings people and local knowledge together to make destination support more accessible, wherever you need assistance.

Daittons — Destination Support, Wherever You Go.