Safety & Trust

Local Support. Built on Trust.

Daittons connects Visitors with verified local people — Daittoners who provide personalised assistance to travellers, businesses, remote clients and others who need reliable local support.

Trust and safety are central to the Daittons experience. We aim to help Visitors make informed decisions while encouraging Daittoners to deliver services professionally, responsibly and in accordance with applicable standards.

Daittoner Verification

Every Daittoner must complete the applicable Daittons profile creation, verification and approval process before being activated to offer services through the platform.

Depending on the Daittoner’s service category and applicable requirements, verification may include:

• Identity verification: Identity document or passport and a selfie holding the identity document.
• Contact and profile information: Relevant personal, professional and service details.
• Address verification: Permanent residential address information.
• Next-of-kin information: Details required for the verification and safety process.
• Criminal-record verification: Criminal-record documentation or checks, as applicable.
• Skills and experience: Relevant experience, capabilities, qualifications or professional registrations where required.
• Transport-related checks: Driver’s licence, vehicle registration, insurance and other applicable transport requirements.
• Additional checks: Further documentation or verification relevant to the service being offered.

Not every check applies to every service. Some services require additional qualifications, licences, permits, insurance or other legal requirements.

Daittons may request further information, restrict services or withhold activation where required verification remains incomplete.

Verification Is Not a Guarantee

A verified status indicates that a Daittoner has completed the applicable Daittons verification process. It does not mean that Daittons guarantees the person’s character, conduct, performance or future actions.

Verification does not guarantee:

• Honesty, character or trustworthiness.
• Future behaviour or continued compliance.
• Qualifications or professional registrations that have not specifically been checked.
• The quality or outcome of every future service.
• Financial standing or the ability to fulfil an obligation.
• The safety or suitability of every interaction.

Visitors should review available profile information, consider the nature of the service required and use reasonable judgement before engaging a Daittoner.

Choose the Right Daittoner

Visitors can browse Daittoner profiles to identify people whose services and experience appear suitable for their needs.

Consider the available information, including:

• Services offered and relevant experience.
• Location and service areas.
• Skills, qualifications and professional capabilities.
• Languages spoken.
• Availability and service requirements.
• Verification status.
• Reviews and ratings, where available.

Before confirming an engagement, communicate directly with the Daittoner and agree on the service scope, price, timing, location, duration and any additional expenses.

A profile, review or verification status should be considered alongside other relevant information when making your decision.

Keep Your Information Safe

Share only the information reasonably necessary to complete the agreed service.

Take particular care with:

• Passwords and account login details.
• Banking PINs and one-time passwords.
• Bank account access credentials.
• Copies of sensitive identity or financial documents.
• Personal, business or confidential information unrelated to the service.

A Daittoner should only request information reasonably necessary for the agreed work. Do not share passwords, banking PINs or one-time passwords with a Daittoner or anyone claiming to represent Daittons.

Where a service requires sensitive documents or information, clarify why they are needed, how they will be used and how they will be handled before sharing them.

For further information, review the Daittons Privacy Policy.

Safe Payments

During the initial phase of Daittons, Visitors generally pay Daittoners directly using an agreed payment method. Unless expressly stated otherwise, Daittons does not hold or guarantee these direct service payments.

Before paying, confirm:

• The service you are purchasing.
• The agreed price and currency.
• What is included and excluded.
• The date, time, location and expected duration.
• Any additional expenses and how they will be approved.
• The applicable cancellation and refund terms.

Payment is generally made in advance or just before the service is delivered, unless both parties agree otherwise.

Always confirm the intended recipient and retain payment confirmation or receipts. Do not make additional payments that have not been agreed upon.

Daittoners must communicate additional costs clearly, obtain approval where appropriate and account for funds entrusted to them for agreed expenses. Unused funds should be returned in accordance with the agreement and applicable law.

For more details, read the Payment, Cancellation and Refund Policy.

Avoid Unclear or Suspicious Requests

Pause and seek clarification if someone:

• Requests payment for a service or expense that was not agreed.
• Changes the price without a reasonable explanation.
• Requests passwords, banking PINs or one-time passwords.
• Asks you to send money to an unrelated person without a clear and legitimate reason.
• Pressures you to make an immediate payment.
• Provides information that cannot reasonably be verified.
• Requests unlawful, fraudulent, deceptive or unsafe activity.
• Refuses to clarify the service scope, payment arrangements or identity where clarification is reasonably necessary.

Do not proceed if you believe a transaction or request may expose you to fraud, harm or unlawful activity. Preserve relevant messages, payment records and other evidence, and report serious concerns to Daittons.

Person Verification

Daittons offers Person Verification through its Remote Verifications services.

Where requested and legally and practically possible, a Daittoner may conduct agreed local checks and provide factual findings based on information lawfully obtained within the agreed scope.

Depending on the request, this may include confirming certain details, making enquiries or checking information that can reasonably be accessed.

Person Verification is not a guarantee that a person is honest, trustworthy or safe. It does not establish or guarantee a person’s character, financial position, qualifications, intentions or future behaviour.

The scope and limitations of each check should be understood before the work begins. Visitors should treat the findings as one source of information and make their own decisions using appropriate judgement.

Business, Property and Supplier Verification

Daittoners may conduct agreed verification or information-gathering services relating to:

• Businesses and local representatives.
• Suppliers and potential business partners.
• Properties and addresses.
• Products and goods.
• Business premises, project sites and other locations.
• Other local matters that can reasonably be checked within the agreed scope.

The scope, method, limitations, price and expected deliverables should be agreed before the service begins.

Daittoners must report factual observations accurately, distinguish confirmed information from unverified claims and avoid fabricating evidence or misrepresenting findings. Checks must be conducted lawfully and with appropriate respect for privacy and confidentiality.

A verification report reflects the work performed and information available at the time. It does not guarantee the accuracy of every third-party statement, the future conduct of a person or business, or the outcome of a proposed transaction.

Visitors should carry out any additional due diligence appropriate to the decision they intend to make.

Transport Safety

Where a Daittoner provides transport, the Visitor and Daittoner should confirm the arrangements before the journey, including the pickup location, destination, timing, agreed price, passenger requirements and any relevant conditions.

Daittoners providing transport are responsible for complying with applicable laws and requirements relating to their driving, vehicles, insurance, permits and transport activities.

Visitors should take reasonable precautions when meeting a driver or entering a vehicle. Where appropriate, confirm that the driver and vehicle match the agreed arrangements, wear seatbelts and communicate any relevant safety requirements before departure.

Neither party should request or undertake unsafe, unlawful or otherwise prohibited transport activities.

Report concerns about unsafe driving, an unsuitable vehicle or suspected unlawful transport activity to Daittons. Where there is immediate danger, contact the appropriate emergency services.

Respect and Professional Conduct

Visitors and Daittoners are expected to communicate honestly, respect one another and behave professionally.

Daittons does not tolerate:

• Harassment, threats or intimidation.
• Abuse or discrimination.
• Fraud, deliberate deception or fabricated evidence.
• Unlawful or seriously unsafe conduct.
• Misuse of personal or confidential information.
• Coercion, exploitation or other serious misconduct.

Daittoners are expected to follow the standards applicable to their services. Visitors are also expected to act lawfully and respectfully.

Reported misconduct may be reviewed and, where appropriate, result in warnings, restrictions, suspension, removal of a profile or other action under Daittons’ applicable procedures. Serious matters may be referred to relevant authorities.

Local Support and Accountability

Daittons uses a local coordination structure to support its network, communication and service standards.

City Daittoner

Where appointed, the City Daittoner provides routine local coordination and guidance, supports onboarding and profile updates, encourages compliance with local standards and helps address ordinary operational concerns.

Country Daittoner

The Country Daittoner coordinates country-level support, assists with communication and may help facilitate the resolution of complaints or disputes that cannot be resolved locally.

Daittons Headquarters

Headquarters retains central responsibility for platform policies, official verification and approval, platform access, standards and appropriate disciplinary decisions.

Local representatives may help parties communicate and work towards a practical resolution. Their involvement does not mean that Daittons or its representatives are parties to every service agreement, guarantee a Daittoner’s performance or assume responsibility for every service provided.

Each Daittoner remains responsible for their own services, conduct, legal obligations and compliance with applicable requirements.

If You Have a Problem

If you experience a problem involving a service, payment or interaction, take the following steps where it is safe and appropriate to do so.

Step 1 — Contact the Daittoner

Explain the issue clearly, refer to the agreed service terms and retain relevant messages, receipts, photographs or other evidence. Try to resolve the matter directly if it is safe to do so.

Step 2 — Contact Daittons

If the issue cannot be resolved directly, contact Daittons and provide a clear description of the problem and relevant supporting information.

Step 3 — Local and Country-Level Support

Where appropriate, Daittons may involve the relevant City Daittoner for routine local coordination or escalate the matter to the Country Daittoner for further support.

The Country Daittoner may review information provided by the parties, facilitate communication and help them work towards a practical resolution. Serious or unresolved matters may be referred to Daittons Headquarters.

Daittons may consider the information available and take action within its role and procedures. However, it cannot guarantee that a dispute will be resolved, that a refund will be issued or that either party will agree to a proposed outcome.

Daittons does not replace courts, regulators, law enforcement or legally recognised dispute-resolution bodies. Nothing in this process removes any rights or remedies available under applicable law.

Report a Safety Concern

Report suspected fraud, threats, abuse, harassment, serious misconduct or other unlawful activity to Daittons as soon as reasonably possible.

Where possible, provide relevant details and preserve supporting evidence. Do not put yourself at risk to collect evidence or confront someone you believe may be dangerous.

Daittons may review the report, restrict access or take other appropriate action within its authority. Matters may be escalated to relevant authorities where appropriate or legally required.

Our Commitment

Daittons aims to build a trusted local assistance network through the following principles:

Get Assistance With Confidence

Daittons is designed to make trusted local assistance easier to find while helping Visitors make informed decisions about who they engage and how services are arranged.

Browse available profiles, review the information provided, agree on the details and keep a clear record of your arrangements.

Safety, Trust and Policy Resources

Review these Daittons policies and guidelines to understand how to engage services safely, protect your information and manage payment arrangements.

Daittons may update its policies and safety practices as its services develop. Please review the applicable policy before engaging a service. The information on this page is general guidance and does not replace professional advice or any rights and obligations established by applicable law.