Safety & Trust

Local Support. Built on Trust.

Daittons connects customers with verified local people — Daittoners — who provide practical assistance to visitors, travellers, businesses and remote clients.

Trust and safety are important to every interaction on Daittons.

We work to create a platform where customers can make informed decisions and Daittoners can provide services professionally and responsibly.

Daittoner Verification

Every Daittoner is required to complete the Daittons profile creation and verification process before offering services through the platform.

Depending on the service and applicable requirements, verification may include:

• Identity information
• Contact information
• Profile information
• Location and service area
• Skills and experience
• Languages
• Relevant documentation
• Additional checks where required

Some services may require additional verification, qualifications, licences or other requirements.

Verification Is Not a Guarantee

A verified status means that the Daittoner has completed the applicable Daittons verification process.

It does not guarantee:

• Honesty or character
• Future behaviour
• Professional qualifications beyond those specifically verified
• The quality of every future service
• A particular service outcome
• Financial standing or ability to meet an obligation

Customers should consider the information available on the Daittoner profile and use reasonable judgement before engaging a Daittoner.

Choose the Right Daittoner

Customers can browse Daittoner profiles before deciding who to contact.

Look for information such as:

• Services offered
• Location
• Service areas
• Experience and skills
• Languages
• Availability
• Verification status
• Reviews, where available

Choose a Daittoner whose services and experience appear appropriate for your requirements.

Keep Your Information Safe

Only share information that is necessary for the service.

Be particularly careful with:

• Passwords
• Banking PINs
• One-time passwords
• Account login details
• Copies of sensitive documents
• Financial information
• Personal information that is not required for the service

A Daittoner should only request information reasonably necessary to perform the agreed service.

Payments

During the initial phase of Daittons, customers pay Daittoners directly.

Before making payment, confirm:

• What service you are paying for
• The agreed price
• What is included
• When the service will be provided
• Any additional expenses

Payment should normally be made in advance or just before the service is delivered.

Keep your payment confirmation or receipt.

Avoid Unclear or Suspicious Requests

Be cautious if someone:

• Requests payment for something that was not agreed
• Changes the price without explanation
• Requests sensitive account information
• Asks you to send money to an unrelated person
• Pressures you to make an immediate payment
• Provides information that cannot reasonably be verified
• Asks you to participate in an illegal or fraudulent activity

If something does not appear right, pause the transaction and seek clarification.

Person Verification

Daittons offers Person Verification as a Remote Assistance service.

Where requested and legally/practically possible, a Daittoner may conduct agreed local checks and provide factual findings.

Person Verification is not a guarantee that a person is honest, trustworthy or safe.

It does not guarantee a person’s financial position, character, qualifications or future behaviour.

Customers should use verification information as one source of information when making their own decisions.

See it. Check it. Verify it. Before you proceed.

Business, Property and Supplier Verification

Daittoners may also conduct agreed checks relating to:

• Businesses
• Suppliers
• Properties
• Addresses
• Products
• Sites
• Local representatives

Verification services should be based on the agreed scope of work.

Daittoners should report factual observations and information obtained through lawful means. They must not fabricate evidence or misrepresent their findings.

Transport Safety

Where transport is provided, customers should confirm the agreed transport arrangements before the journey.

Daittoners providing transport are responsible for complying with applicable laws and requirements relating to their vehicle, driving and transport service.

Customers should not ask a Daittoner to undertake unsafe or unlawful transport activities.

Respect and Professional Conduct

Customers and Daittoners are expected to treat each other respectfully.

Daittons does not tolerate:

• Harassment
• Threats
• Fraud
• Abuse
• Discrimination
• Intimidation
• Deliberate deception
• Unlawful conduct

Serious or repeated misconduct may result in action against an account or Daittoner profile.

If You Have a Problem

If there is a problem with a service, payment or interaction:

Step 1 — Contact the Daittoner

Explain the problem clearly and try to resolve it directly.

Step 2 — Contact Daittons

If the matter cannot be resolved, you can contact Daittons for support.

Step 3 — Country Daittoner Support

Daittons may assist with dispute resolution through the relevant Country Daittoner.

The Country Daittoner may review the information provided by both parties, facilitate communication and help the parties work toward a practical resolution.

Daittons does not replace courts, regulators, law enforcement or other legally recognised dispute-resolution bodies.

Report a Safety Concern

If you believe that a Daittoner or customer has engaged in serious misconduct, fraud, threats, abuse or other unlawful activity, report the matter to Daittons as soon as possible.

Where appropriate, matters may be escalated to the relevant authorities.

In an emergency or where there is an immediate threat to someone’s safety, contact the appropriate emergency services or law-enforcement authority.

Our Commitment

Daittons aims to build a trusted local assistance network through:

Verified people
Daittoners complete the applicable verification process.

Clear expectations
Customers and Daittoners should agree on services, prices and requirements before work begins.

Professional conduct
Daittoners are expected to follow the Daittons Code of Conduct.

Responsible communication
Customers and Daittoners should communicate honestly and respectfully.

Local support
Daittons can provide dispute-support assistance through the Country Daittoner.

Continuous improvement
Safety and trust practices may evolve as the Daittons platform grows.

Get Assistance With Confidence

Daittons is built to make local support easier to find while giving customers the information they need to make informed decisions.

Find a Daittoner. Agree on the details. Get the support you need.

Daittons — Destination support.