Daittoner Terms of Service

For Daittoners Providing Services Through Daittons

Document Reference: DAI-DTN-001
Version: 1.0
Last Updated: 24 October 2026
Status: Draft — Pending Authorised Approval

These Daittoner Terms of Service (“Daittoner Terms”) apply to every person who creates or operates a Daittoner profile or provides services to Visitors through Daittons Destination Support, operated by Daittons Pty Ltd (“Daittons”, “we”, “us” or “our”).

By registering as a Daittoner, you agree to these Terms, the General Terms and Conditions, the applicable Daittons policies and the Daittoner Code of Conduct, subject to applicable law.

1. Becoming a Daittoner

A Daittoner is a verified and trusted local person that offers personalised support and assistance to Visitors, travellers and remote clients.

To become a Daittoner, you must:

• Provide accurate and complete registration information.
• Complete the applicable profile requirements.
• Submit the documents required for verification.
• Successfully complete the applicable verification process and receive approval.
• Pay the applicable one-off verification fee after successful verification and approval.
• Meet Daittons’ profile, service and eligibility requirements.
• Agree to follow the Daittoner Code of Conduct and relevant Daittons policies.

Daittons may decline an application where its requirements are not met. Registration, profile completion, verification activity or payment does not guarantee profile activation, bookings or income.

Verification fee timing: The fee is not payable at registration, profile completion, initial review or the start of verification checks. It becomes payable only after successful verification and approval, as explained in Section 8.

2. Daittoner Profile

Daittoners must ensure that their profile information remains accurate, complete and up to date.

This includes:

• Name and identity information.
• Location and service areas.
• Services offered.
• Skills, experience and qualifications.
• Languages.
• Availability.
• Rates and pricing information.
• Transport and vehicle details, where applicable.
• Other information reasonably requested by Daittons.

Daittoners must promptly correct inaccurate or outdated information and respond to reasonable requests for updates.

Profiles must generally be more than 80% complete and satisfy all mandatory requirements before they can qualify for activation. False, misleading, incomplete or outdated information may result in further verification, restrictions, suspension or removal of the profile.

3. Verification

Daittoners must complete the applicable Daittons verification process.

Verification may include identity checks and other checks appropriate to the services offered, including:

• National identity documents or passports.
• A selfie holding an identity document, where required.
• Next-of-kin information and permanent residential address.
• Criminal-record checks or supporting documentation, where applicable.
• Qualifications, professional registrations and licences.
• Driving credentials, vehicle registration and insurance, where relevant.
• Other checks reasonably required for safety, identity or service suitability.

Daittoners must notify Daittons if information relevant to their verification changes and provide updated documents when reasonably requested.

A verified status indicates that specified checks have been completed under the applicable process. It does not guarantee future conduct, honesty, service quality, suitability for every assignment or the outcome of a transaction.

City Daittoners and Country Daittoners may assist with coordinating verification information. Official verification decisions and approval remain subject to Daittons’ authorised procedures.

Where an approved process permits additional time to provide a required criminal-record document, that allowance does not confer verified status or permission to provide services for which the outstanding document is mandatory.

4. Providing Services

Daittoners are responsible for the services they provide to Visitors.

Before accepting an assignment, a Daittoner should ensure that they:

• Understand the Visitor’s requirements and expectations.
• Have the necessary skills, experience and resources.
• Can complete the task safely and lawfully.
• Understand the agreed price and any additional expenses.
• Understand the expected timeframe and location.
• Have any required permissions, licences or qualifications.
• Can comply with the applicable Daittons service standards.

Daittoners must not accept assignments that they cannot reasonably or lawfully complete.

5. Direct Supervision by City Daittoners

Daittoners are expected to operate under the direct local supervision and coordination of their appointed City Daittoner, where a City Daittoner structure has been established.

The City Daittoner is the primary local point of contact for routine operational guidance and coordination within the appointed city.

City Daittoners may assist with:

• Onboarding and profile completion.
• Local operating guidance.
• Understanding Daittons service standards and the Code of Conduct.
• Routine profile and availability updates.
• Local network coordination.
• Service-related concerns and communication.
• Biweekly transaction returns and commission reporting.
• Identifying and escalating complaints or compliance concerns.

Daittoners must cooperate with reasonable operational guidance and applicable network procedures.

City Daittoner supervision does not make the City Daittoner responsible for every service delivered by another Daittoner. Each Daittoner remains individually responsible for their own services, conduct, commitments, safety, legal obligations and compliance with these Terms.

Where no City Daittoner has been appointed in a particular area, Daittons will determine the appropriate interim coordination and support arrangements.

A City Daittoner cannot independently override Daittons verification decisions, guarantee bookings or make commitments on behalf of Daittons beyond their authorised responsibilities.

6. Country Daittoner Coordination

Country Daittoners support and coordinate the wider Daittons network within their appointed country, including assisting City Daittoners and addressing country-level operational matters.

They may help coordinate onboarding, local network development, service-related concerns, complaints, dispute support, and the submission and reconciliation of commission reports.

Daittoners may be referred to their City Daittoner for routine local matters or to the Country Daittoner where a matter requires wider coordination.

Serious concerns, unresolved disputes, verification decisions and matters outside a local representative’s authority may be escalated to Daittons Headquarters.

Country Daittoners and City Daittoners must operate within the authority, policies and procedures established by Daittons. Neither role independently replaces Daittons’ central authority over platform policies, official verification decisions or account status.

7. Visitor Payments

During the initial operating phase, Visitors may pay Daittoners directly according to the agreed service arrangements.

Unless otherwise agreed, payment should be collected in advance or just before service delivery, where appropriate to the service and applicable law.

The Daittoner is responsible for:

• Receiving and recording Visitor payments accurately.
• Clearly communicating the agreed price and any additional expenses.
• Keeping appropriate transaction records.
• Providing receipts or other reasonable payment confirmation where applicable.
• Maintaining records needed for commission reporting.
• Handling Visitor funds responsibly and in accordance with the agreed purpose.

Daittoners must not misrepresent payments, conceal transactions subject to commission or improperly retain funds belonging to a Visitor.

Unless Daittons expressly establishes a different written arrangement, Daittons does not receive, hold or guarantee funds paid directly between a Visitor and a Daittoner.

8. Daittons Commission and Verification Fees

8.1 Service Commission

The standard Daittons service commission is 20% of the applicable agreed Visitor service amount, subject to the approved commission arrangements.

This calculation does not automatically include or settle separately agreed third-party expenses, taxes or other amounts that are expressly agreed and lawfully chargeable.

8.2 Verification Fees

The applicable one-off verification fees are:

Once the applicant has successfully completed verification and received approval, Daittons will communicate the applicable payment instructions.

Payment does not automatically activate a profile. Activation remains subject to the required profile completion threshold, acceptance of mandatory checks and documents, final approval, payment confirmation and reconciliation, and activation authorisation.

8.3 Verification Fee Refunds

An applicant who does not successfully complete verification is not charged under this procedure merely because checks were attempted or work was performed. Any separate charge would require an independent, approved and lawfully disclosed basis.

Once verification has been successfully completed and approved and the fee has become payable, the fee is generally non-refundable if the applicant changes their mind, withdraws, declines activation or otherwise chooses not to proceed.

This provision is subject to any refund, cancellation or other rights that cannot lawfully be excluded or restricted under applicable law.

8.4 Biweekly Commission Reporting and Payment

During the initial manual-payment phase, Daittoners must maintain accurate transaction records, prepare the required returns and remit the applicable Daittons commission through the designated reporting and collection process.

The standard biweekly workflow is:

• Monday of the second week of the designated biweekly cycle: Service-providing Daittoners submit transaction records and applicable commission to their City Daittoner.
• By Wednesday: The City Daittoner submits the consolidated city report and funds to the Country Daittoner.
• By Friday: The Country Daittoner remits the consolidated funds and report to Daittons Headquarters.

The cycle dates, applicable time zone, treatment of weekends and public holidays, authorised payment channels, reconciliation requirements and reporting templates are governed by DAI-FIN-001, the Commission and Biweekly Reporting Procedure, as approved and updated by Daittons.

Daittoners must not treat commission funds as personal income, make unauthorised deductions or assume that paying a local representative removes their obligation to maintain accurate records and comply with reporting requirements.

Where a designated representative is unavailable or has not been appointed, Daittoners must follow alternative instructions formally communicated by Daittons.

Daittons may introduce platform-based payments, automated commission deductions or another payment process in the future. Daittoners must follow the applicable process communicated by Daittons.

9. Third-Party Expenses

Daittoners must clearly communicate expenses that are not included in the agreed service price.

These may include:

• Purchases.
• Parking.
• Tolls.
• Delivery.
• Transport.
• Accommodation.
• Entrance fees.
• Other third-party costs.

Daittoners should obtain the Visitor’s approval before incurring additional expenses whenever reasonably possible.

Expenses must be recorded accurately, and receipts or other reasonable supporting evidence should be provided where applicable.

10. Visitor Funds

Where a Visitor provides money for a specific purchase or expense, the Daittoner must use those funds only for the agreed purpose.

The Daittoner must keep an appropriate record of how the money was used and provide receipts or other reasonable evidence where applicable.

Unused funds must be returned to the Visitor in accordance with the agreed arrangement and applicable law.

Daittoners must not use Visitor funds for personal expenses, unrelated purchases or unauthorised purposes.

11. Professional Conduct

Daittoners must comply with the Daittoner Code of Conduct and applicable Daittons policies.

This includes requirements relating to:

• Honesty and integrity.
• Respectful treatment of Visitors.
• Confidentiality and privacy.
• Safety and professional boundaries.
• Professional communication.
• Punctuality and reliability.
• Responsible handling of money and property.
• Accurate representation of skills and services.
• Compliance with applicable laws.

Daittoners must also cooperate with reasonable supervision, coordination and compliance procedures established by Daittons.

12. Independent Service Provider

Unless expressly agreed otherwise in writing, a Daittoner provides services independently and is responsible for their own business activities, tax, licensing, insurance and legal obligations.

Nothing in these Terms is intended to create an employment relationship, partnership, joint venture or general agency relationship between Daittons and a Daittoner, except where applicable law determines otherwise.

Local supervision and network coordination do not, by themselves, determine the legal classification of a Daittoner’s relationship with Daittons. That classification depends on applicable law and the actual circumstances.

13. Licences and Qualifications

Daittoners are responsible for obtaining and maintaining any licence, permit, registration, qualification, insurance or other legal requirement applicable to the services they provide.

This is particularly important for regulated services such as passenger transport, professional interpretation and other services that may require specific credentials.

Daittoners must not offer or perform services for which they lack the required legal authority or competence.

Daittons may request supporting documents and may restrict services where applicable requirements have not been met.

14. Transport Services

Daittoners providing transport services must comply with applicable road traffic laws, licensing requirements, passenger transport regulations and insurance obligations.

Vehicles must be legally compliant, appropriately maintained and suitable for the intended journey.

Daittoners must provide accurate information about their vehicles and capacity and must prioritise reasonable passenger and road safety.

A Daittoner must not provide transport services where the vehicle, driver or operating arrangement does not meet applicable legal requirements.

15. Verification and Local Research Services

Daittoners providing person, property, business, supplier, product, address or other verification services must act lawfully and within the agreed scope.

Daittoners must:

• Describe the scope and limitations of the service clearly.
• Provide factual findings based on information reasonably obtained.
• Respect privacy and applicable data-protection requirements.
• Avoid fabricating, altering or deliberately misrepresenting evidence.
• Avoid unlawfully obtaining personal, confidential or restricted information.
• Disclose relevant limitations that may affect the findings.

A verification or research report does not automatically guarantee a person’s honesty, character, financial position, business legitimacy, property condition, future behaviour or transaction outcome.

16. Confidentiality

Daittoners must keep Visitor information confidential and use it only for the agreed service or another purpose lawfully authorised by the Visitor.

Daittoners must take reasonable steps to protect personal information, documents, photographs, contact details, financial information and other confidential material from unauthorised access, disclosure, loss or misuse.

Visitor information must not be sold, disclosed to unauthorised persons or used for unrelated personal or commercial purposes.

These obligations continue after a service ends and after a Daittoner’s relationship with Daittons terminates, subject to applicable law.

17. No Unauthorised Representation

A Daittoner may represent a Visitor only to the extent expressly authorised.

A Daittoner must not enter contracts, make financial commitments, sign documents or make binding representations on behalf of a Visitor without appropriate authority.

Similarly, a Daittoner, City Daittoner or Country Daittoner must not claim authority to bind Daittons, approve verification, guarantee services or make official commitments on behalf of Daittons unless expressly authorised to do so.

18. Visitor Relationships

Daittoners must maintain professional relationships with Visitors and respect the purpose for which contact and personal information were provided.

Daittoners must not misuse Visitor information obtained through Daittons for inappropriate personal purposes, harassment, unauthorised marketing, fraud or other conduct inconsistent with these Terms and the Code of Conduct.

Daittoners must not mislead Visitors about their verification status, the services available or the authority of Daittons representatives.

19. Cancellation and Service Failure

If a Daittoner cannot complete an agreed service, they should notify the Visitor as soon as reasonably possible and explain any relevant limitations or alternative arrangements.

Daittoners should communicate changes, delays and cancellations promptly and treat Visitors fairly when resolving service issues.

Any refund or cancellation obligation will be governed by the agreed service arrangements, the applicable Daittons Payment, Cancellation and Refund Policy and relevant law.

Repeated cancellations, failure to attend, failure to communicate or unreasonable refusal to fulfil accepted assignments may result in review or platform action.

20. Complaints and Disputes

Visitors may report concerns about a Daittoner’s conduct, profile, payment handling or service delivery.

Daittons may investigate complaints and request relevant explanations, records, messages, receipts or other supporting information from the parties involved.

Routine local concerns may initially be referred to the City Daittoner. Matters requiring national coordination may be escalated to the Country Daittoner. Serious concerns, unresolved disputes or matters beyond their authority may be referred to Daittons Headquarters.

Local representatives may assist with communication and fact-gathering but cannot guarantee a particular outcome or independently override Daittons’ official decisions.

Daittons may facilitate communication or assist with dispute resolution but does not guarantee that every dispute can be resolved informally. Nothing in these Terms removes rights or remedies available under applicable law.

21. Monitoring and Compliance

Daittons may monitor compliance with these Terms, the Code of Conduct, verification requirements and other applicable policies.

Daittons may request updated information, review transaction records where relevant to its commission arrangements, investigate reported concerns and require reasonable corrective action.

Daittoners must provide accurate responses to legitimate compliance requests and must not obstruct an authorised review or deliberately conceal relevant information.

Monitoring and local coordination do not guarantee that every instance of misconduct, inaccurate information or service failure will be detected.

22. Suspension or Removal

Daittons may restrict, suspend or remove a Daittoner profile or access to the platform where circumstances justify such action, including:

• Breach of these Terms or applicable Daittons policies.
• False or misleading verification information.
• Fraudulent or dishonest conduct.
• Serious misconduct.
• Safety or safeguarding concerns.
• Repeated substantiated Visitor complaints.
• Failure to comply with the Code of Conduct.
• Unlawful activity.
• Failure to maintain required licences, qualifications or insurance.
• Failure to comply with applicable commission reporting or payment requirements.
• Refusal to complete required verification updates.

Where appropriate, Daittons may request an explanation or further information before making a decision. Immediate protective action may be taken where reasonably necessary to address safety, fraud, legal or other serious risks.

Official suspension, verification and removal decisions remain subject to Daittons’ authorised procedures. City Daittoners and Country Daittoners may report and escalate concerns but may not independently exercise powers that have not been delegated to them.

23. Taxes and Legal Obligations

Daittoners are responsible for their own tax, business registration, licensing, insurance and other legal obligations arising from their activities.

Daittoners must comply with the laws applicable to their location, the destination in which services are provided and the nature of the assignment.

Daittons does not provide tax, legal or accounting advice through these Terms.

24. Changes to These Terms

Daittons may update these Terms as the platform, network structure, services, payment processes or legal requirements develop.

Where appropriate, material changes will be communicated through the platform or another suitable communication channel.

Where required by applicable law, Daittons will provide appropriate notice or obtain consent before changes take effect. Continued use of the platform after changes take effect may constitute acceptance where permitted by applicable law.

25. General Terms and Related Policies

These Terms should be read together with the Daittons General Terms and Conditions, Daittoner Code of Conduct, Privacy Policy, Payment, Cancellation and Refund Policy, Verification Requirements and Procedures, and Commission and Biweekly Reporting Procedure.

If a conflict arises between these documents, the applicable interpretation will be determined in accordance with the documents’ terms and applicable law.

Nothing in these Terms is intended to exclude a legal right or protection that cannot lawfully be excluded.

26. Acceptance

By registering, activating or continuing to operate as a Daittoner, you confirm that you have read and agree to these Terms, the Daittoner Code of Conduct and the other applicable Daittons policies, subject to applicable law.

You also acknowledge the local supervision and coordination structure, including the role of your appointed City Daittoner, the Country Daittoner where applicable, and Daittons Headquarters’ authority over platform-wide requirements and official decisions.

Daittons Pty Ltd

Registration Number: 2026 / 333589 / 07
Address: Johannesburg, South Africa
Email: admin@daittons.co.za
Telephone: +27 75 363 2346
Website: daittons.co.za

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