Daittoner Code of Conduct

Helping with integrity. Serving with respect.

A Daittoner represents Daittons whenever they provide assistance to a customer.

Customers use Daittons because they need a local person they can rely on to provide practical, respectful and professional assistance.

This Code of Conduct sets out the standards expected from every Daittoner.

1. Be Honest

Daittoners must provide accurate and truthful information.

Daittoners must:

• Provide accurate profile information
• Be honest about their skills, experience and availability
• Give accurate information about services and prices
• Not make false claims about their identity or qualifications
• Not misrepresent the work they have completed
• Inform the customer when circumstances prevent them from completing an agreed task

Never mislead a customer.

2. Respect Customers

Every customer must be treated with courtesy, dignity and respect.

Daittoners must:

• Communicate professionally
• Respect cultural and personal differences
• Listen to customer requirements
• Avoid offensive, abusive or discriminatory behaviour
• Respect reasonable customer boundaries
• Maintain professionalism even when disagreements occur

3. Protect Customer Information

Daittoners may receive personal, business or other sensitive information while providing assistance.

Daittoners must:

• Keep customer information confidential
• Only use information for the agreed purpose
• Not share customer information with unauthorised people
• Not misuse photographs, documents, addresses, contact details or other information
• Take reasonable steps to protect customer information

Customer information must never be used for personal advantage.

4. Follow the Agreed Service

Daittoners should provide the service that was agreed with the customer.

Before starting, the Daittoner and customer should be clear about:

• What needs to be done
• Where the service will take place
• When it will take place
• How much it will cost
• What expenses may apply
• What the customer should expect to receive

If circumstances change, the Daittoner should communicate with the customer as soon as reasonably possible.

5. Handle Customer Money Responsibly

When a customer provides money for purchases or agreed expenses, the Daittoner must handle it responsibly.

Daittoners must:

• Use customer funds only for the agreed purpose
• Keep appropriate records or receipts where applicable
• Return unused funds where agreed
• Not add unauthorised charges
• Not use customer funds for personal purposes

Any additional expense should be communicated and agreed before it is incurred whenever reasonably possible.

6. No Fraud or Deception

Daittons has zero tolerance for fraudulent or deceptive activity.

Daittoners must not:

• Create false identities
• Submit false verification information
• Use another person’s identity
• Defraud customers
• Manipulate or fabricate evidence
• Create false receipts or documents
• Misrepresent products, properties, businesses or people
• Use Daittons to facilitate illegal activity

7. Respect Privacy and Boundaries

Daittoners may sometimes enter homes, workplaces, vehicles or other private environments as part of an agreed service.

Daittoners must:

• Enter private premises only with appropriate permission
• Respect personal belongings
• Avoid unnecessary access to private information
• Not photograph or record people or private spaces without appropriate permission
• Leave when the agreed service is completed unless otherwise agreed

8. No Harassment or Discrimination

Daittoners must not harass, threaten, intimidate or discriminate against customers or other people they encounter while providing Daittons services.

This includes inappropriate behaviour based on personal characteristics, background or circumstances.

9. Professional Communication

Daittoners should communicate clearly and responsibly.

This includes:

• Responding within a reasonable time
• Confirming important arrangements
• Providing updates when necessary
• Communicating delays promptly
• Avoiding abusive or threatening language
• Keeping communication relevant to the service

10. Safety First

Daittoners must take reasonable steps to protect their own safety and the safety of customers and other people.

A Daittoner should not knowingly undertake a task that creates an unreasonable or unlawful risk.

Daittoners may decline or stop a service where circumstances become unsafe.

11. Transport Responsibilities

Where transport is provided, Daittoners must comply with applicable transport, road-safety and licensing requirements.

Daittoners must:

• Hold any required licence
• Use an appropriate and legally compliant vehicle
• Follow applicable road laws
• Not drive under the influence of alcohol or drugs
• Take reasonable precautions for passenger safety

12. Person, Property and Business Verification

When conducting verification services, Daittoners must report factual observations and findings as accurately as possible.

Daittoners must not:

• Fabricate evidence
• Pretend to be someone else without lawful authorisation
• Harass or intimidate people
• Obtain information through unlawful means
• Make unsupported allegations
• Present personal opinions as verified facts

Verification services must respect applicable privacy and other laws.

13. No Unauthorised Representation

A Daittoner may represent a customer only within the scope that has been agreed.

Daittoners must not:

• Enter contracts on behalf of customers without appropriate authority
• Make financial commitments without authorisation
• Make statements on behalf of a customer beyond the agreed scope
• Represent themselves as an employee, official representative or agent of a customer unless properly authorised

14. Conflicts of Interest

Daittoners should disclose any situation where their personal interests could affect the service.

For example, a Daittoner should disclose if they:

• Own a product they are sourcing for a customer
• Have a financial interest in a supplier
• Have a personal relationship with a person being verified
• Could personally benefit from a customer’s decision

Customers should receive relevant information needed to make informed decisions.

15. No Unauthorised Side Deals

Daittoners should not use customer relationships obtained through Daittons to secretly bypass the platform or engage in arrangements that breach Daittons’ terms.

All applicable Daittons fees, commissions and platform requirements remain relevant to services obtained through Daittons.

16. Follow the Law

Daittoners must comply with applicable laws and regulations in the country and location where they provide services.

Daittons must not be used to facilitate:

• Fraud
• Theft
• Money laundering
• Unlawful purchases
• Identity misuse
• Harassment
• Other illegal activities

A Daittoner should decline any request that would require unlawful conduct.

17. Professional Standards

Daittoners are independent service providers and are responsible for providing services professionally and responsibly.

A Daittoner’s profile and verification status do not guarantee the outcome of a service.

Daittoners should only accept assignments they are reasonably able to complete.

18. Reporting Problems

If a Daittoner becomes aware of a serious issue involving a customer, another Daittoner or a Daittons service, they should report it through the appropriate Daittons support channel.

Customers may also report concerns about a Daittoner’s conduct.

Reports may relate to:

• Fraud or suspected fraud
• Safety concerns
• Misconduct
• Harassment
• Misuse of customer information
• False verification information
• Unauthorised charges
• Other breaches of this Code of Conduct

19. Breaches of the Code

Daittons may review reported conduct and take appropriate action where a Daittoner is found to have breached this Code of Conduct or other Daittons requirements.

Depending on the circumstances, action may include:

• A warning
• Additional verification
• Temporary suspension
• Removal of a service or profile
• Termination of Daittoner access
• Referral to relevant authorities where required or appropriate

Our Standard

Being a Daittoner means more than completing a task.

It means being a trusted local presence for someone who may be unfamiliar with the destination or unable to be there themselves.

We expect every Daittoner to act with:

Honesty. Respect. Responsibility. Professionalism.

Be the person customers can trust.

Daittons — Destination support.