Daittoner Code of Conduct

Helping with integrity. Serving with respect.

A Daittoner represents Daittons whenever they provide assistance through the platform.

Visitors use Daittons because they need a trusted local person who can provide practical, respectful and professional assistance, whether they are visiting a destination or arranging support remotely.

This Code of Conduct sets out the standards expected of every Daittoner. All Daittoners are expected to understand and follow these standards, together with applicable Daittons policies, agreements and local laws.

1. Be Honest

Daittoners must provide accurate and truthful information at all times.

Daittoners must:

• Provide accurate profile and contact information.
• Be honest about their skills, experience, qualifications and availability.
• Give accurate information about services, prices and additional expenses.
• Never make false claims about their identity, qualifications or verification status.
• Accurately report work completed and results obtained.
• Inform the Visitor promptly if circumstances prevent them from completing an agreed task.

Never mislead a Visitor or misrepresent the work you have done.

2. Respect Visitors and Clients

Every Visitor and client must be treated with courtesy, dignity and respect.

Daittoners must:

• Communicate professionally and courteously.
• Respect cultural, personal and language differences.
• Listen carefully to the Visitor’s requirements and reasonable instructions.
• Avoid offensive, abusive, threatening or discriminatory behaviour.
• Respect reasonable personal boundaries.
• Remain professional when disagreements or misunderstandings occur.

3. Protect Visitor and Client Information

Daittoners may receive personal, business or other confidential information while providing assistance.

Daittoners must:

• Keep Visitor and client information confidential.
• Use information only for the agreed service or another lawful, authorised purpose.
• Never disclose information to unauthorised people.
• Protect photographs, documents, addresses, contact details, identification records and other information.
• Take reasonable steps to prevent unauthorised access, loss, misuse or disclosure.
• Follow applicable privacy and data-protection requirements.

Visitor and client information must never be exploited for personal advantage or used for an unrelated purpose without appropriate authorisation.

4. Follow the Agreed Service

Daittoners must provide the service agreed with the Visitor or client and communicate clearly about its scope.

Before starting, both parties should understand:

• What needs to be done.
• Where and when the service will take place.
• The agreed price and payment arrangements.
• What additional expenses may apply.
• What the Visitor or client should expect to receive.
• Any relevant limitations, dependencies or conditions.

If circumstances change, the Daittoner must communicate the change as soon as reasonably possible and seek agreement where the change affects the service, price, timing or expected outcome.

Daittoners must not promise results they cannot reasonably guarantee.

5. Handle Money Responsibly

When a Visitor or client provides money for purchases, transport, bookings or other agreed expenses, the Daittoner must handle those funds responsibly.

Daittoners must:

• Use funds only for the authorised purpose.
• Keep appropriate transaction records and receipts where applicable.
• Account for expenditure accurately.
• Return unused funds in accordance with the agreed arrangements.
• Never impose unauthorised charges or expenses.
• Never use Visitor or client funds for personal purposes.

Additional expenses should be disclosed and agreed before they are incurred whenever reasonably possible. Any discrepancy must be explained promptly and honestly.

Daittoners must also maintain accurate service and transaction records and comply with Daittons’ applicable commission and reporting procedures.

6. No Fraud or Deception

Daittons has zero tolerance for fraudulent or deliberately deceptive conduct.

Daittoners must not:

• Create false identities or impersonate another person.
• Submit false, altered or misleading verification information.
• Use another person’s identity or documents without lawful authority.
• Defraud or deliberately mislead Visitors or clients.
• Manipulate, fabricate or conceal material evidence.
• Create false receipts, invoices, reports or other documents.
• Misrepresent products, properties, businesses, people or verification findings.
• Use Daittons to facilitate fraud or other unlawful activity.

Suspected fraud or serious dishonesty may be reported to the appropriate authorities where warranted.

7. Respect Privacy and Boundaries

Some services may require access to homes, workplaces, vehicles or other private environments.

Daittoners must:

• Enter private premises only with appropriate permission or lawful authority.
• Respect personal belongings and property.
• Avoid unnecessary access to private spaces, documents or information.
• Obtain appropriate permission before photographing, filming or recording people or private spaces, except where another lawful basis applies.
• Use access, keys, codes and other permissions only for the authorised purpose.
• Leave when the agreed service is complete unless otherwise agreed or lawfully required.

Access to a private environment must never be treated as permission to exceed the agreed scope of the service.

8. No Harassment or Discrimination

Daittoners must not harass, threaten, intimidate, exploit or discriminate against Visitors, clients, other Daittoners or anyone encountered while providing Daittons services.

This includes inappropriate conduct based on personal characteristics, background, identity or circumstances.

Daittoners must respect boundaries, avoid unwanted conduct and treat people fairly and professionally.

9. Professional Communication

Daittoners must communicate clearly, respectfully and responsibly.

This includes:

• Responding within a reasonable time.
• Confirming important arrangements.
• Providing progress updates when necessary.
• Communicating delays, changes and problems promptly.
• Avoiding abusive, threatening or misleading language.
• Keeping communications relevant to the service.
• Being honest about availability and the ability to complete a task.

Where a Daittoner cannot proceed with an agreed service, they should notify the Visitor or client promptly and explain the situation.

10. Safety First

Daittoners must take reasonable steps to protect their own safety and the safety of Visitors, clients and other people.

Daittoners must not knowingly undertake a task that creates an unreasonable or unlawful risk.

A Daittoner may decline, pause or stop a service where circumstances become unsafe, unlawful or materially different from what was agreed. Where reasonably possible, they should inform the Visitor or client and notify Daittons through the appropriate support channel.

Serious incidents, threats, suspected criminal activity and other significant safety concerns should be reported promptly. Emergency services should be contacted where immediate assistance is required.

11. Transport Responsibilities

Where transport is provided, Daittoners must comply with applicable transport, road-safety, vehicle and licensing requirements.

Daittoners must:

• Hold the licences and authorisations required for the service.
• Use an appropriate, roadworthy and legally compliant vehicle.
• Maintain any required vehicle registration and insurance.
• Follow applicable road laws and safety requirements.
• Never drive while impaired by alcohol, drugs or another condition that makes driving unsafe.
• Take reasonable precautions for passenger safety.
• Ensure the vehicle and passenger capacity are suitable for the agreed journey.

Daittoners must not claim to hold a licence, insurance or vehicle approval that they do not have.

12. Person, Property and Business Verification

When conducting person, property, product, supplier or business verification services, Daittoners must report observations and findings accurately, objectively and within the agreed scope.

Daittoners must not:

• Fabricate, alter or misrepresent evidence.
• Impersonate another person or claim authority they do not possess.
• Harass, threaten or intimidate people.
• Obtain information through unlawful means.
• Make unsupported allegations or conclusions.
• Present personal opinions, assumptions or unconfirmed information as verified facts.
• Promise that a verification exercise eliminates all risk or guarantees a particular outcome.

Reports should distinguish between directly observed facts, information provided by others and matters that could not be independently confirmed.

All verification activities must respect applicable privacy, safety and other legal requirements.

13. No Unauthorised Representation

A Daittoner may act on behalf of a Visitor or client only within the scope of the authority granted.

Daittoners must not:

• Enter into contracts on behalf of a Visitor or client without appropriate authority.
• Make financial commitments or purchases beyond the agreed authorisation.
• Make statements or promises on behalf of a Visitor or client outside the agreed scope.
• Present themselves as an employee, official representative or agent of a Visitor, client or third party unless properly authorised.
• Claim to represent Daittons officially beyond the authority granted to them.

Where the required authority is unclear, the Daittoner must seek clarification before proceeding.

14. Conflicts of Interest

Daittoners must disclose any material conflict of interest that could affect, or reasonably appear to affect, their impartiality or the service provided.

Examples include situations where a Daittoner:

• Owns a product they are sourcing for a Visitor or client.
• Has a financial interest in a recommended supplier or business.
• Has a personal relationship with a person being verified.
• Could personally benefit from a decision they are advising on.
• Receives a referral benefit or other incentive that could influence a recommendation.

Relevant information should be disclosed in time for the Visitor or client to make an informed decision.

Daittoners must not conceal material interests or present a financially motivated recommendation as independent when it is not.

15. No Unauthorised Side Deals

Daittoners must comply with Daittons’ applicable platform terms, service agreements, fee arrangements and commission requirements.

Daittoners must not use relationships established through Daittons to deliberately conceal transactions, evade applicable fees or commissions, or bypass platform requirements in breach of their agreements.

Services, payments and transactions must be recorded and reported accurately in accordance with the applicable Daittons procedures.

Nothing in this section overrides rights or obligations that cannot lawfully be restricted.

16. Follow the Law

Daittoners must comply with applicable laws and regulations in the country and location where they provide services.

Daittons must not be used to facilitate:

• Fraud or theft.
• Money laundering or other financial crime.
• Unlawful purchases or transactions.
• Identity misuse or document fraud.
• Harassment, threats or violence.
• Unlawful access to private information or property.
• Other illegal activities.

A Daittoner must decline a request that would require unlawful conduct and should report serious concerns through the appropriate channel where warranted.

17. Professional Standards

Daittoners are independent service providers responsible for providing services professionally, competently and responsibly, subject to their applicable agreements and the law.

Daittoners should:

• Accept only assignments they are reasonably qualified, equipped and available to complete.
• Be transparent about relevant limitations.
• Keep their profile information accurate and up to date.
• Maintain the documents, licences and checks required for their service category.
• Cooperate with reasonable verification, quality, complaint and safety processes.
• Follow applicable Daittons policies and service standards.

A Daittoner’s profile, verification status or platform access does not guarantee a particular service outcome, booking, income or level of performance.

18. Reporting Problems

Daittoners should promptly report serious issues involving a Visitor, client, another Daittoner or a Daittons service through the appropriate Daittons support or escalation channel.

Reports may concern:

• Fraud or suspected fraud.
• Safety risks or serious incidents.
• Misconduct, harassment or threats.
• Misuse or disclosure of Visitor or client information.
• False verification information.
• Unauthorised charges or financial discrepancies.
• Suspected unlawful conduct.
• Other breaches of this Code or Daittons requirements.

Visitors and clients may also report concerns about a Daittoner’s conduct.

Daittoners must cooperate honestly with reasonable investigations and preserve relevant records where appropriate. Reports should be factual and made in good faith.

19. Breaches of the Code

Daittons may review reported conduct and take appropriate action where a Daittoner is reasonably found to have breached this Code of Conduct, an applicable agreement or another Daittons requirement.

Depending on the circumstances, applicable law and the relevant procedures, action may include:

• A warning or corrective instruction.
• Additional verification or training.
• Restrictions on services or platform access.
• Temporary suspension while a concern is reviewed.
• Removal of a service or profile.
• Termination of Daittoner access or an applicable agreement.
• Referral to relevant authorities where required or appropriate.

Daittons may take proportionate precautionary action where necessary to address a credible safety, fraud, privacy or other serious risk. Decisions should be handled in accordance with applicable agreements, procedures and legal requirements.

Our Standard

Being a Daittoner means more than completing a task.

It means being a trusted local presence for someone who may be unfamiliar with a destination or unable to be there themselves.

We expect every Daittoner to act with:

Honesty. Respect. Responsibility. Professionalism.

Be the person Visitors can trust.

Daittons — Destination support.