Become a City Daittoner

Represent Daittons in Your City and Build a Trusted Local Support Network

Do you have strong local knowledge, good communication skills, and a passion for helping people? Daittons Destination Support invites suitable applicants to apply to become City Daittoners and help develop a trusted network of local service providers in their cities.

A City Daittoner is a verified and approved local representative who helps grow Daittons’ presence in an appointed city, supports local Daittoners, assists with onboarding and coordination, and contributes to maintaining service standards.

1. About the City Daittoner Role

City Daittoners help establish and develop Daittons in their appointed cities. They serve as a local point of coordination between Daittons headquarters and the Daittoners operating in their area.

The role is suitable for people who understand their local area, can build professional relationships, and are willing to take an active role in developing a reliable local support network.

2. Your Two Main Responsibilities

A. Provide Daittons Services Personally

City Daittoners must create and maintain their own Daittoner profiles, complete the applicable onboarding and verification requirements, and offer services that match their skills, experience, availability, and local capabilities.

Depending on their capabilities, services may include:

• Arrival and Daily Transport
• Personal Assistance
• Local and Tour Guidance
• Accommodation Search and Support
• Language and Interpretation Support
• Business Visitor Support
• Relocation Assistance
• Remote Business Support
• Remote Sourcing and Shopping
• Remote Verifications

Applicants should only offer services they can competently and lawfully perform. Certain services may require additional licences, qualifications, insurance, or other approvals.

B. Represent and Develop Daittons in Your City

In addition to providing services, City Daittoners are responsible for helping Daittons establish and maintain a reliable local network. Duties may include:

• Recruitment: Identify suitable people who may join Daittons as local service providers.
• Onboarding support: Help prospective Daittoners understand profile completion, documentation, verification, and platform requirements.
• Local network development: Encourage appropriate coverage across the appointed city and surrounding areas where authorised.
• Coordination: Help connect Visitors and clients with suitable Daittoners and assist with local service coordination.
• Service standards: Encourage professional conduct and compliance with Daittons’ policies and procedures.
• Local support: Assist Daittoners with routine questions and escalate complaints, disputes, or serious concerns through the appropriate channels.
• Market knowledge: Share relevant information about local demand, service opportunities, and destination conditions.
• Commission administration: Follow the prescribed commission collection, reconciliation, and reporting procedures.

City Daittoners must operate within the authority granted by Daittons. They may not make unauthorised commitments on behalf of the company, change platform policies, or promise appointments to applicants without approval.

3. Who Can Apply?

We welcome applications from individuals who can demonstrate the qualities needed to represent and develop Daittons in their city.

Suitable applicants should have:

• Good knowledge of the city and its surrounding areas.
• Strong communication and interpersonal skills.
• Good organisational, coordination, and problem-solving abilities.
• The ability to build professional relationships and support a network of service providers.
• Reliability, integrity, professionalism, and a commitment to customer safety and service quality.
• The ability and willingness to provide Daittons services personally.
• Access to a mobile phone and email for communication and administration.
• The ability to follow Daittons’ operational, financial, verification, and reporting procedures.

Previous experience in customer service, tourism, hospitality, transport, business development, administration, recruitment, or local service coordination may be beneficial, but applicants will be assessed on their overall suitability.

4. Verification Requirements

Daittons is committed to building a trusted network of local service providers and representatives. All applicants are subject to a review and verification process before final approval. The specific checks required may depend on the applicant’s proposed services and responsibilities.

A. Identity Verification

• A valid South African identity document, passport, or other acceptable government-issued identification.
• Full legal name and current contact details.
• A recent photograph, where required for profile identification.

B. Contact and Location Verification

• A valid mobile number and email address.
• Current city and country of residence.
• Proof of residential address or other reasonable evidence of location, if requested.

C. Experience and Capability Review

• A summary of relevant work experience, skills, qualifications, or local knowledge.
• Details of the Daittons services the applicant intends to offer.
• References, certificates, licences, or other supporting documents where relevant to the proposed services.

D. Suitability and Reliability

• Applicants may be asked to participate in an interview or provide additional information.
• References or other reasonable checks may be requested where appropriate and lawful.
• Role-specific checks required for the services offered must be completed before the applicant undertakes those services.

E. Additional Assessment for City Daittoners

Because the role includes recruitment, onboarding support, local coordination, service standards, and commission reporting, applicants may be assessed on their city knowledge, communication skills, organisational abilities, integrity, and readiness to take on these responsibilities.

Verification Fee Exemption

City Daittoners and Country Daittoners do not pay the standard Daittoner verification fee for their representative appointments. This exemption does not remove the requirement to complete the applicable identity, suitability, profile, and role-specific verification checks. Any additional requirements will be communicated by Daittons.

Submitting an application does not guarantee approval. Daittons may request further information, conduct additional checks, or decline an application where its requirements are not met.

5. Commission and Earnings

City Daittoners may earn income in two distinct ways: by personally providing Daittons services and by receiving an authorised city representative commission on eligible transactions.

A. Earnings from Services You Provide

Under the current service commission structure, the Daittoner who provides a service receives 80% of the applicable service fee, while Daittons retains a 20% platform commission.

For example, on a service fee of R1,000:

• Service-providing Daittoner: R800
• Daittons platform commission: R200

Billable expenses, such as approved transport-related or third-party costs, must be charged separately from the service fee where applicable. The 80/20 split applies to the service fee, not automatically to separately charged expenses.

B. City Representative Commission

In addition to earnings from services personally provided, a City Daittoner may receive 25% of Daittons’ 20% commission on eligible transactions generated within their appointed city, subject to the applicable terms and reporting procedures.

For example, on an eligible service fee of R1,000:

• Service-providing Daittoner receives: R800.
• Daittons’ 20% commission is: R200.
• City Daittoner’s 25% share of that commission is: R50.
• The remaining Daittons commission after that city share is: R150.

If the City Daittoner personally provides an eligible service, they may receive both their service-provider earnings and the applicable city representative commission, subject to the transaction rules and approved terms.

Representative commission is not a guaranteed salary. It depends on eligible transactions, the applicable commission rules, and compliance with Daittons’ procedures. The commission structure may be updated by Daittons through formal notice or revised terms.

6. Commission Collection and Reporting

City Daittoners must follow Daittons’ approved commission and reporting procedures. Under the current biweekly reporting process, the expected schedule is:

• Monday of the second week: Service-providing Daittoners submit the required returns and remit applicable commission amounts in accordance with the procedure.
• Wednesday: The City Daittoner reconciles the city records and submits the consolidated report and applicable funds to the Country Daittoner.
• Friday: The Country Daittoner consolidates the reporting and remits the applicable funds and records to Daittons headquarters.

This schedule is subject to Daittons’ current approved procedure, DAI-FIN-001 — Commission and Biweekly Reporting Procedure, and any subsequent instructions. If no Country Daittoner is appointed or the normal reporting route is unavailable, the City Daittoner must follow instructions from Daittons headquarters.

City Daittoners must maintain accurate records and may not retain, deduct, or redirect commission funds unless expressly authorised by Daittons.

7. Appointment Period and Renewal

City Daittoner appointments are for a period of one year. Renewal is subject to an annual review, satisfactory performance, continued suitability, compliance with Daittons’ procedures, and approval by Daittons. Renewal is not automatic.

Appointments may be reviewed where performance, conduct, reporting, service quality, or other role requirements are not being met. Serious misconduct or other grounds specified in the applicable appointment terms may result in immediate termination. Applicable notice requirements and procedures will be set out in the representative agreement.

8. How to Apply

If you are interested in representing Daittons in your city, contact our recruitment team using either of the methods below.

Please include the following information in your application:

• Your full name and contact details.
• Your city and country of residence.
• The city you wish to represent.
• A brief summary of your experience, skills, and local knowledge.
• The Daittons services you can personally provide.
• Why you are interested in becoming a City Daittoner.

Shortlisted applicants may be contacted for an interview or asked to provide additional information and supporting documents. Applicants should submit sensitive personal documents only through the channels or methods specified by Daittons.

9. Approval and Activation

Applications are reviewed by Daittons. Appointment is subject to successful assessment, completion of the required verification checks, acceptance of the applicable representative terms, and formal approval.

Applicants may not present themselves as appointed City Daittoners or act as authorised Daittons representatives until they have received formal confirmation from Daittons.

10. Privacy and Information Handling

Personal information and supporting documents are collected and handled for application review, identity verification, suitability assessment, appointment administration, and related legitimate business purposes, in accordance with applicable privacy and data protection laws.

Join Us in Growing Daittons

If you know your city, can provide reliable local services, and are ready to help build a professional network, we invite you to apply to become a City Daittoner.

Contact our recruitment team today:

WhatsApp: +27 75 363 2346
Email: careers@daittons.co.za

Daittons Destination Support is operated by Daittons Pty Ltd. All appointments are subject to verification, applicable terms, and approval by Daittons.