Customer Terms of Service

For customers using Daittons

Last Updated: [Insert Date]

These Customer Terms of Service (“Customer Terms”) apply when you browse Daittoner profiles, contact a Daittoner, submit an assistance request or use services arranged through Daittons.

By using Daittons as a customer, you agree to these Terms and the General Terms & Conditions.

1. Using Daittons

Daittons allows customers to connect with verified Daittoners who provide local assistance.

Customers may:

• Browse Daittoner profiles
• Search for services
• Contact Daittoners
• Submit assistance requests
• Agree on services directly with Daittoners
• Receive local assistance

2. Two Ways to Find Assistance

Customers can use Daittons in two ways.

Browse Daittoners

Customers can browse available Daittoner profiles, review their information and choose a Daittoner who appears suitable for their needs.

Request Assistance

Customers can submit an assistance request describing what they need and connect with a suitable Daittoner.

Customers can therefore find the person first or describe the task first.

3. Reviewing Daittoner Profiles

Customers should review available information before choosing a Daittoner.

Profile information may include:

• Location
• Services
• Experience
• Skills
• Languages
• Verification status
• Availability
• Service areas
• Reviews, where available

Customers are responsible for making their own decisions about which Daittoner to contact or engage.

4. Verification

Daittoners complete the applicable Daittons verification process.

Verification provides an additional level of confidence but does not guarantee that a Daittoner will perform a service in a particular way or that every statement or future action will be accurate.

Customers should exercise reasonable judgement, particularly for high-value or sensitive matters.

5. Agreeing on a Service

Before a service begins, customers and Daittoners should agree on:

• The service required
• Location
• Date and time
• Scope of work
• Price
• Expenses
• Expected results
• Any special requirements

Customers should not assume that a service or expense is included unless it has been agreed.

6. Payment

During the initial operating phase, customers may pay Daittoners directly.

The customer is responsible for paying the agreed amount to the Daittoner in accordance with the agreed arrangement.

Daittons may introduce platform-based payments in the future.

7. Additional Expenses

Customers may be responsible for expenses related to their service, including:

• Purchases
• Parking
• Tolls
• Delivery
• Transport
• Accommodation
• Entrance fees
• Other third-party charges

These expenses should be agreed with the Daittoner before they are incurred whenever reasonably possible.

8. Customer Responsibilities

Customers must:

• Provide accurate information
• Provide clear instructions
• Be available when necessary
• Treat Daittoners respectfully
• Pay agreed amounts
• Not request unlawful activity
• Provide necessary access or information
• Communicate changes promptly

9. Prohibited Requests

Customers must not use Daittons to request services involving:

• Fraud
• Theft
• Harassment
• Unlawful surveillance
• Identity misuse
• Illegal purchases
• Unlawful access to property or information
• Other illegal activity

A Daittoner may decline any request they reasonably believe is unlawful or unsafe.

10. Person Verification

Customers may request person verification where the service is available.

Such verification is limited to the agreed scope and applicable legal requirements.

A verification report or finding does not guarantee that a person is honest, safe, financially reliable or suitable for a particular relationship or transaction.

Customers remain responsible for their own decisions.

11. Property and Business Verification

Customers may request local verification of properties, businesses, suppliers, addresses or other matters where available.

Daittoners should provide factual findings based on the agreed scope.

Customers should independently evaluate the information received before making significant financial or legal decisions.

12. Transport Services

Customers using transport services should provide accurate pickup and destination information and disclose relevant passenger requirements.

Transport services remain subject to applicable laws and the availability of suitable Daittoners.

13. Cancellations

Customers should provide reasonable notice when cancelling or changing an agreed service.

Any cancellation charges or expenses should be agreed before the service begins where applicable.

14. Customer Safety

Customers should take reasonable precautions when meeting or dealing with a Daittoner.

For higher-risk or high-value services, customers should consider appropriate additional safeguards.

Customers should not provide unnecessary sensitive personal information.

15. Reviews

Customers may provide honest and genuine reviews of services received.

Reviews must not contain fraudulent, threatening, abusive or unlawful content.

16. Complaints

Customers who have concerns about a Daittoner or a service should contact Daittons through the available support channels.

Customers should provide relevant information that can help Daittons understand the issue.

17. Disputes Between Customers and Daittoners

Daittons may assist with platform-related complaints, but customers and Daittoners remain responsible for the agreements they make with each other.

Nothing in these Terms removes any legal rights available to a customer.

18. Refunds

Where payments are made directly to a Daittoner, any refund arrangement should be addressed between the customer and Daittoner, subject to applicable law and the agreed service terms.

Where Daittons processes a payment through the platform in the future, applicable platform refund procedures will apply.

19. Privacy

Customers should only provide information necessary for the requested service.

Personal information is handled in accordance with Daittons’ applicable privacy policy and legal requirements.

20. Account Suspension

Daittons may suspend or terminate a customer account where the customer:

• Breaches these Terms
• Provides false information
• Engages in fraudulent activity
• Harasses Daittoners
• Creates safety risks
• Uses the platform for unlawful purposes
• Repeatedly misuses the platform

21. Changes to These Terms

Daittons may update these Customer Terms as the platform develops.

Updated Terms will be published through the platform.

22. Acceptance

By browsing, contacting, requesting or purchasing services through Daittons, you confirm that you have read and agree to these Customer Terms and the General Terms & Conditions.

Daittons Pty Ltd

Destination support.