VISITOR FAQ

1. What is Daittons Destination Support?

Daittons Destination Support is a platform that helps visitors, students, professionals, families and relocating individuals find trusted local support in the destination where help is needed.

2. What kind of support can I find on Daittons?

Support may include:

• arrival pick-up and transfer
• daily transport
• private chauffeur support
• personal assistance
• shopping assistance
• local guidance
• accommodation support
• relocation and settling-in support
• business visitor support
• local verification services

3. How do I use Daittons?

There are three main ways to use Daittons:

• Browse hosts by destination and contact a suitable host directly
• Post a service request and let suitable hosts respond
• Use Daittons Matching if you want Daittons to help find the right host for you

4. Is browsing hosts free?

Yes. Browsing Verified Destination Hosts on Daittons is free.

5. Is posting a service request free?

Yes. Visitors can post service requests on the platform free of charge.

6. What is Daittons Matching?

Daittons Matching is a paid service where Daittons takes a more active role in helping you find a suitable host for your destination support needs.

7. Do I pay Daittons or the host?

In most cases, hosts charge visitors directly for the support services they provide. If you use Daittons Matching, the matching fee is paid to Daittons, while the host’s service fee is usually separate.

8. Does Daittons set host prices?

Hosts generally negotiate final pricing directly with visitors. However, Daittons may maintain pricing guidance and starting-rate fee schedules for services on the platform, including different fee guidance for Standard Hosts and Elite Hosts.

9. What is a Verified Destination Host?

A Verified Destination Host is a host approved by Daittons to offer destination support services through the platform in a specific destination.

10. What does Daittons verify?

Depending on the role and service type, Daittons’ verification process may include identity verification, criminal record-related checks where applicable, role suitability assessment, contact checks and other onboarding checks relevant to the host’s role.

11. What is the difference between a Standard Host and an Elite Host?

A Standard Host is a verified host approved to offer services through Daittons.

An Elite Host is a higher-tier verified host with stronger positioning on the platform and an Elite badge displayed on their profile.

12. Does verification mean Daittons guarantees the host?

No. Verification is designed to support trust and platform quality, but it is not a guarantee of every outcome or every host action. Visitors should still review profiles carefully, confirm arrangements clearly and use reasonable judgment.

13. Can I contact a host directly?

Yes. If you browse hosts and find a suitable option, you can contact the host directly and discuss the support you need.

14. Can I use Daittons if I am arranging support for someone else?

Yes. You may use Daittons to arrange support for a student, family member, employee, guest or other person who needs support in a destination.

15. What should I confirm before booking a host?

Before proceeding, confirm:

• the service needed
• the destination
• the date and time
• the final price
• whether extras may apply
• the payment method
• any cancellation or waiting-time terms

16. What if I do not want to search for a host myself?

Use Daittons Matching if you want Daittons to help identify and shortlist a suitable host for you.

17. Can I post a request even if I am not sure which host I need?

Yes. Posting a service request is a good option if you know the support you need but do not yet know which host would be the best fit.

18. What happens after I post a service request?

Suitable hosts in that destination may respond or apply if they are a good fit. You can then review your options and decide who to proceed with.

19. What if I have a problem with a host?

If you have a serious issue involving a host, you should report it to Daittons as soon as possible with the relevant details so the matter can be reviewed from a platform trust and oversight perspective.

20. Does Daittons operate in only one city?

Daittons is designed as a destination-based platform and may operate across multiple cities and destinations as it grows.