Daittons Privacy Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

This Privacy Policy explains how Daittons (Pty) Ltd, operating Daittons Destination Support (“Daittons”, “we”, “us” or “our”), collects, uses, stores, shares and protects personal information when you use our website, platform, applications, listings, forms, onboarding processes, WhatsApp channels and related services (collectively, the “Platform”).

Daittons is committed to handling personal information responsibly and in accordance with applicable law, including the Protection of Personal Information Act, 2013 (“POPIA”) where applicable.

By using the Platform, submitting information to us, applying as a Host, making an enquiry, participating in a referral program, or otherwise interacting with Daittons, you acknowledge this Privacy Policy.

1. Who this Privacy Policy applies to

This Privacy Policy applies to personal information processed by Daittons in relation to:

• website visitors and platform users;
• prospective and approved Verified Destination Hosts;
• clients, visitors, travellers, students, professionals and relocating individuals who use Daittons;
• partner program participants, recruiters, ambassadors and referral partners;
• individuals whose information is submitted to us in connection with a booking, referral, onboarding or verification process;
• representatives of businesses, institutions, accommodation providers or corporate contacts who engage with Daittons.

2. Responsible party

For purposes of applicable privacy law, the responsible party for the processing described in this Privacy Policy is:

Daittons (Pty) Ltd
[Insert registered address if you want it displayed]
[Insert support email]
[Insert support WhatsApp / contact number]

If Daittons appoints an Information Officer or publishes dedicated privacy contact details, those details may be added to the Platform.

3. Personal information we may collect

Depending on how you interact with Daittons, we may collect and process the following categories of personal information.

3.1 Contact and identity information

• full name
• phone number
• WhatsApp number
• email address
• date of birth where relevant to onboarding or eligibility
• nationality or country of origin where relevant to travel or support arrangements
• ID number, passport details or other identification details where required for verification or compliance
• photographs or profile pictures submitted to Daittons

3.2 Account and profile information

• login details and account information
• host profile details, biography, service categories, city, suburb and availability
• host class, verification status, onboarding stage and subscription status
• partner role, referral code or referral relationship information

3.3 Verification and screening information

Where relevant to Host or Partner onboarding, Daittons may collect:

• copies of identity documents, passports or permits
• proof of address
• references and referee contact details
• CVs, work history or experience information
• qualifications, credentials, licences or permits submitted to Daittons
• social profile links or public business profile links submitted by you
• declarations and information relevant to suitability screening where lawful and appropriate

3.4 Service and booking-related information

• arrival details, pickup requirements and destination details
• accommodation support requests
• transport, assistance, shopping, language or relocation support requirements
• dates, times, meeting preferences and destination needs
• communications between you and Daittons about requested services

3.5 Payment and billing information

Depending on the Daittons payment model in use, we may collect:

• proof of payment
• billing details
• bank details for host or partner payouts where applicable
• invoice-related information
• records of verification fee payments, subscriptions or approved platform charges

Daittons will not intentionally store more payment card information than is necessary where a third-party payment processor is used.

3.6 Communications and support information

• emails, WhatsApp messages, web forms, support requests and complaints sent to Daittons
• notes created by Daittons during support, screening or complaint handling
• call records or summaries where legally permissible and operationally necessary

3.7 Device and website usage information

When you use the website, we may collect:

• IP address
• browser type
• device information
• pages visited
• date and time of access
• referring page or campaign source
• cookie or analytics data where used

3.8 Referral and partner information

• referral source
• recruiter or ambassador attribution details
• lead notes and relationship records relevant to commission tracking and onboarding

4. How we collect personal information

We may collect personal information:

• directly from you when you fill in forms, create an account, apply as a Host, submit a referral, contact us or request services;
• when you communicate with us by WhatsApp, email, phone or social channels;
• from documents and information you upload during onboarding or verification;
• from referees, references or third parties you authorise us to contact;
• from public sources or public online profiles where relevant to screening, verification, fraud prevention or brand protection and where lawful;
• automatically through website cookies, analytics tools or server logs where used;
• from another person who submits your details in connection with a legitimate booking, referral, family support request, relocation request or business enquiry, where appropriate.

5. Why we process personal information

Daittons may process personal information for one or more of the following purposes:

5.1 To operate the Platform

• create and manage accounts, profiles and listings
• manage applications and onboarding
• provide website functionality and communications

5.2 To verify, screen and onboard Hosts and Partners

• confirm identity and contact details
• assess suitability for Daittons host or partner roles
• review references, credentials and submitted documents
• protect the integrity of the Daittons platform and brand

5.3 To connect Users with Hosts and destination support services

• process service enquiries and booking-related requests
• match users with relevant Hosts, categories or city support options
• coordinate service information where Daittons is involved operationally

5.4 To manage payments and records

• record verification fees, subscriptions, approved service charges or payouts
• maintain accounting, reporting and reconciliation records

5.5 To provide support and resolve issues

• respond to questions, complaints, disputes and safety reports
• investigate no-shows, misconduct, fraud or policy breaches
• contact users, hosts or partners about service-related matters

5.6 To improve Daittons services

• analyse demand patterns, city performance and category usage
• improve onboarding, quality control, safety and platform operations
• develop new features, campaigns and services

5.7 For legal, security and compliance purposes

• comply with applicable law and lawful requests
• protect Daittons, Hosts, Users, partners and the public
• prevent fraud, impersonation, abuse and misuse of the Platform
• maintain records for internal governance and dispute handling

5.8 For marketing and business development

Where lawful and appropriate, Daittons may use contact details to send service updates, onboarding information, promotional messages, launch notices, referral information or other communications related to Daittons. You may opt out of marketing communications where applicable.

6. Lawful grounds for processing

Depending on the circumstances, Daittons may process personal information on one or more lawful grounds, including where:

• the data subject has consented;
• processing is necessary to take steps at the request of the data subject before entering into a contract;
• processing is necessary to perform a contract or manage a service relationship;
• processing is necessary to comply with a legal obligation;
• processing is necessary to protect a legitimate interest of the data subject;
• processing is necessary for Daittons’ legitimate interests or the legitimate interests of a third party, balanced against the rights of the data subject, where lawful.

7. When we may share personal information

Daittons does not sell personal information to third parties. We may, however, share personal information where reasonably necessary and lawful, including with:

7.1 Hosts and Users

Where necessary to facilitate a service introduction, enquiry, booking or operational arrangement, Daittons may share relevant contact and service-related information between a User and a Host.

7.2 Service providers and contractors

We may share information with trusted third-party providers who help us operate the Platform, such as hosting providers, payment providers, email providers, CRM tools, support tools, cloud storage providers or administrative contractors, subject to appropriate confidentiality and data protection expectations.

7.3 Referral and partner administration

Where necessary for attribution, commission administration, city operations or onboarding, we may share limited information internally or with authorised Daittons personnel or approved contractors handling partner administration.

7.4 Legal and safety disclosures

We may disclose information where required by law, court order, lawful governmental request, or where reasonably necessary to investigate fraud, criminal conduct, threats to safety, serious misconduct or legal claims.

7.5 Corporate transactions

If Daittons undergoes a sale, merger, restructuring, investment transaction or business transfer, personal information may be disclosed to professional advisers or counterparties subject to appropriate protections and lawful handling.

8. Cross-border processing

Because Daittons may serve travellers and may use cloud-based tools or providers, personal information may be stored or processed in countries outside South Africa.

Where personal information is transferred cross-border, Daittons will take reasonable steps to ensure that the transfer is lawful and that the receiving party is subject to appropriate confidentiality, security or contractual protections consistent with applicable law.

9. Retention of personal information

Daittons will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including for onboarding, service administration, verification, accounting, safety, legal compliance, dispute resolution, fraud prevention and business record-keeping.

Retention periods may differ depending on the type of information and the legal or operational need for retention. Daittons may retain certain records for longer where required by law, reasonably necessary for legal claims, or needed to protect platform integrity and safety.

10. Security safeguards

Daittons takes reasonable technical, administrative and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration or unlawful disclosure. These measures may include access controls, password protection, restricted access to verification records, platform security practices and reasonable internal handling procedures.

However, no internet transmission or storage system can be guaranteed to be completely secure, and Daittons cannot promise absolute security.

11. Your rights

Subject to applicable law, you may have the right to:

• request access to personal information held by Daittons about you;
• request correction of inaccurate, incomplete or outdated information;
• object to certain processing where the law allows;
• request deletion or destruction of information where retention is no longer authorised or required;
• withdraw consent where processing is based on consent and withdrawal is legally possible;
• lodge a complaint with Daittons or with the relevant data protection regulator where applicable.

Daittons may request proof of identity before acting on a privacy request.

12. Cookies, analytics and website tools

The Daittons website may use cookies, analytics tools, pixels or similar technologies to understand website traffic, improve user experience, measure campaign performance and support site functionality.

You may be able to control cookies through your browser settings, although disabling certain cookies may affect site functionality.

If Daittons later adds a separate Cookie Notice, it should be read together with this Privacy Policy.

13. Information about children

Daittons does not intentionally collect personal information directly from children in a manner that is not permitted by law. If a service request involves a student or child as part of family travel, relocation, pickup support or related arrangements, information should be provided only as reasonably necessary for the service and by a parent, guardian or authorised adult where appropriate.

If Daittons becomes aware that personal information has been collected in a manner inconsistent with applicable law, Daittons will take reasonable steps to address the issue.

14. Host and partner responsibilities for personal information

Hosts, partners, recruiters, ambassadors and other participants who receive personal information through Daittons must use it only for legitimate Daittons-related purposes and must handle it confidentially and lawfully.

Daittons may suspend, delist or terminate any Host or Partner who misuses personal information, shares it improperly, or uses it for harassment, spam, unrelated solicitation, fraud or any unauthorised purpose.

15. Third-party links and third-party services

The Platform may contain links to third-party websites, payment processors, maps, social channels or external tools. Daittons is not responsible for the privacy practices of third parties, and users should review the privacy policies of those third parties where relevant.

16. Changes to this Privacy Policy

Daittons may update this Privacy Policy from time to time to reflect legal, operational or platform changes. The updated version will be posted on the Platform with the revised effective date or last updated date.

Your continued use of the Platform after the updated Privacy Policy takes effect will be subject to the updated version, to the extent permitted by law.

17. Contact and complaints

If you have questions about this Privacy Policy, would like to make a privacy request, or wish to raise a concern about how Daittons handles personal information, please contact Daittons using the official contact details published on the Platform.

If required by law or best practice, Daittons may also publish the contact details of its Information Officer or privacy contact point on the website.